Personal Banker

About the Role

Personal Bankers are intentional about delivering a consistent best-in-class customer experience. This role is a customer service and proactive sales position focused on engaging existing and prospective customers to determine and meet their financial needs. With a deep understanding of Renasant Bank’s customer engagement model, you will serve as the customer’s financial advisor of choice. The role requires self-motivation to achieve balanced performance in customer experience, deposits, acquisition and retention of accounts, and partner referrals to drive branch income.

Responsibilities

• Achieve consistent and balanced personal sales and service performance by developing new and existing relationships using the customer engagement model.
• Create a daily individual plan focused on deepening customer relationships and consistent execution of service standards, customer retention, etc.
• Partner with the Branch Manager to ensure personal achievement of service, sales, and operational goals.
• Execute and role model Renasant service standards in every customer and teammate interaction.
• Resolve customer issues and concerns by owning the problem and acting as a liaison between the customer and the bank.
• Remain self-motivated to achieve optimal sales and service results weekly, monthly, and yearly.
• Use all customer interactions, in person or by phone, to identify additional needs and make appropriate recommendations.
• Maintain effective partnerships with other lines of business to drive more profitable customer relationships.
• Participate in community activities as a representative of Renasant Bank.
• Serve as a back-up Teller or Head Teller, if needed.
• Ensure proper documentation is obtained and completed for all solutions to minimize exceptions.
• Properly complete all account maintenance activities.
• Stay up-to-date and focused on all regulations, policies, and procedures related to Personal Banker and other branch operations.
• Perform other related duties as assigned.

Qualifications

• High school diploma or equivalent required; college education preferred.
• Minimum of 1 year of related customer service and sales experience required.
• Strong dedication and motivation to achieving sales, service, and operational results while exceeding expectations.
• Ability to produce individual and team sales and customer experience results.
• Ability to remain focused on customer financial needs and act with the customer’s priorities in mind.
• Knowledgeable of the financial services industry and local community to better serve the customer.
• Effective written and verbal communication skills.
• Attention to detail with a strong record of accuracy in handling transactions.
• Comfortable using a variety of technology software products to process transactions.
• Proven time management and organizational skills; ability to handle multiple priorities and adapt to changing business needs.
• Aptitude to read, understand, and apply all regulations, policies, and procedures related to Personal Banker responsibilities and other branch operations.
• Ability to travel for training, development opportunities, and between branches, as needed.

Additional Qualifications for Senior Personal Bankers

• Minimum of 2 years of successful personal sales experience.
• Ability to handle complex transactions with limited supervision.
• Operational strength with limited exceptions.
• Proficient in all aspects of bank products and solutions, including IRAs and complex business accounts.

Additional Qualifications for Licensed Personal Bankers

• Current State insurance license.
• Ability to meet licensing requirements as established by the Bank’s broker/dealer, if applicable.
• Maintain current knowledge of some non-FDIC insured solutions, including annuities and life insurance.

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear.
• Occasionally required to walk.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, peripheral vision, depth perception, and the ability to focus.

Work Environment

The Bank’s professional working environment requires employees to communicate effectively, both verbally and in writing, and demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and proprietary information and must uphold confidentiality at all times. Due to the possibility of exposure to high-risk situations (e.g., robbery), detailed instructions and procedures must be followed to safeguard the Bank’s employees, customers, and assets.