Personal Banker

About the role

Provides personalized banking services to customers by evaluating needs, offering financial products, and maintaining ongoing relationships to ensure customer satisfaction and additional business opportunities.

Responsibilities

• Evaluates needs of potential customers and offers appropriate financial products and services.
• Prepares and compiles new customer applications and information to open accounts, ensuring completeness of all documentation.
• Oversees timely closing and funding of loans.
• Provides ongoing relationship servicing with current customers to maintain goodwill and gain additional business.
• Informs and advises customers of account status, enhancements, and suggests resolutions for disputes or other account activity.
• Responds to customer inquiries and requests regarding accounts.
• Coordinates and assists back office personnel in resolving credit problems, delinquent payment issues, and other related affairs.
• Promotes and cross-sells other bank products and services as appropriate to customer requirements.
• Assists in any other activity needed to ensure the branch meets customer needs efficiently.
• Complies with all applicable banking regulations, including the Bank Secrecy Act.
• Follows Red River Bank policies and procedures.
• Attends or completes all required training.

Skills

• Demonstrates attention to detail.
• Delivers excellent customer service.
• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.
• Strives to continuously build knowledge and skills.
• Manages difficult or emotional customer situations; responds promptly to customer needs.
• Maintains confidentiality.
• Speaks clearly and persuasively in positive or negative situations.
• Exhibits sound and accurate judgment; makes timely decisions.
• Prioritizes and plans work activities; uses time efficiently.
• Demonstrates accuracy and thoroughness.
• Observes safety and security procedures.

Requirements

• High school diploma or general education degree (GED).
• A minimum of one year of banking experience and/or training; or equivalent combination of education and experience.
• Excellent computer skills.

Physical Demands

The employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. Frequently required to stand, walk, and reach with hands and arms. Occasionally required to lift and/or move up to 10 pounds. Specific vision abilities required include close vision.

Work Environment

The work environment involves typical office conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.