Personal Banker

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have opportunities to contribute to the company’s success. As a Personal Banker at the Tallmadge Branch Office in Tallmadge, OH, you will help acquire and deepen the branch customer base through proactive sales and service activities.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. Visa sponsorship or STEM OPT participation is not available for this position.

About the role

You will manage the customer experience by identifying opportunities to improve financial wellbeing, collaborate with ecosystem partners to grow customer share of wallet, and position PNC solutions to drive new revenue and loyalty. The role involves proactive sales conversations through internal and outbound interactions, including outbound calling, service-to-sales transitions, teller interactions, appointment setting, and lobby engagement.

Responsibilities

• Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
• Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
• Create customer loyalty and grow share of wallet through a differentiated customer experience.
• Perform lobby engagement activities to connect with customers and position PNC products.
• Educate customers on options for managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively.
• Manage risk through adherence to policies and procedures, demonstrating sound judgment within established limits.
• Participate in branch daily operations, ensuring tasks are completed efficiently and accurately.

PNC employees are expected to be customer-focused, knowledgeable of practices aligning customer needs with solutions, and skilled in managing risks associated with business objectives.

Requirements

• Typically requires an Associate’s degree or equivalent, plus related experience or product knowledge. In lieu of a degree, a comparable combination of education, job-specific certifications, and experience (including military service) may be considered.
• 3+ years of relevant experience.
• Subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Skills

• Preferred Skills: Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
• Competencies: Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.

Pay

Base Salary: $41,250.00 – $68,750.00. Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive-eligible, with payment based on company, business, and/or individual performance.

Benefits

PNC offers a comprehensive range of benefits for eligible full-time employees, including:

• Medical, prescription drug, dental, and vision coverage (with Health Savings Account feature).
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child/elder care, adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• A robust wellness program with financial incentives.
• Paid time off, including:
  • Maternity and/or parental leave.
  • Up to 11 paid holidays each year.
  • 9 occasional absence days each year (unless otherwise required by law).
  • 15 to 25 vacation days each year, depending on career level and years of service.

Benefits for part-time employees are also available. For more details, visit pncthrive.com.