Personal Banker

About the role

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Branch Banker within PNC's Retail Banking organization, you will be based in Crest Hill, IL (1730 Plainfield Rd, Crest Hill, Illinois 60403). PNC is an in‑office company that fosters a supportive culture where employees can thrive and achieve balance. The role does not offer employment‑visa sponsorship or participate in STEM OPT.

Responsibilities

• Acquires and deepens the branch customer base through proactive sales and service activities.
• Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing.
• Collaborates with ecosystem partners to grow customer's share of wallet.
• Positions PNC solutions to drive new revenue and customer loyalty.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
• Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions.
• Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
• Demonstrates a heightened scrutiny to identify and avoid loss.
• Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.

Qualifications

Roles at this level typically require an Associate’s degree or equivalent, along with related experience or product knowledge to accomplish primary duties. Typically requires 3+ years of experience. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered. No specific degree is required. No required certifications or licensures are mandated for this position, though candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations. No required or preferred language assessments.

Skills

• Preferred Skills: Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
• Competencies: Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs

Pay

Base Salary: $45,375.00 – $