Personal Banker

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have opportunities to contribute to the company’s success. As a Personal Banker within PNC's Retail Branch organization in Mount Airy, MD, you will join an in-office team that supports a balanced and thriving work environment.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

About the Role

Acquires and deepens the branch customer base through proactive sales and service activities. Manages the customer experience by identifying opportunities to improve financial wellbeing, collaborates with ecosystem partners to grow customer share of wallet, and positions PNC solutions to drive new revenue and loyalty.

Responsibilities

• Drives proactive sales conversations through internal and outbound interactions, including outbound calling, service-to-sales, teller interactions, appointment setting, and lobby engagement to elevate client loyalty.
• Delivers a full PNC conversation with every client interaction to identify appropriate solutions.
• Leverages ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
• Creates customer loyalty and grows share of wallet through differentiated experiences, including lobby engagement to connect with customers and position PNC products.
• Educates customers on managing financial transactions using technology, tools, and resources.
• Applies product and procedural knowledge to identify, mitigate, and solve customer problems effectively, driving loyalty.
• Manages risk through adherence to policies and procedures, demonstrating sound judgment within established limits and heightened scrutiny to avoid loss.
• Participates in branch daily operations, ensuring efficiency and accuracy.

Qualifications

• 3+ years of relevant experience or equivalent product knowledge.
• Associate’s degree or comparable combination of education, job-specific certifications, and experience (including military service) may be considered in lieu of a degree.
• Preferred skills: Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
• Preferred competencies: Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.

Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Pay

Base Salary: $45,375.00 – $75,625.00. Salaries vary based on geographic location, market data, skills, experience, and education. This role is incentive-eligible, with payments based on company, business, and/or individual performance.

Benefits

PNC offers a comprehensive range of benefits for eligible employees, including:

• Medical, prescription drug, dental, and vision coverage (with Health Savings Account feature).
• Employee and dependent life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account and back-up child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Paid time off, including up to 11 paid holidays, 9 occasional absence days, and 15–25 vacation days annually (based on career level and years of service).
• Maternity and/or parental leave.