Personal Banker

About the Role

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Personal Banker within PNC's Retail Banking organization, you will be based in Pittsburgh, PA at the East Liberty branch. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance.

Responsibilities

• Acquires and deepens the branch customer base through proactive sales and service activities.
• Manages the customer experience by identifying opportunities to improve financial wellbeing.
• Collaborates with ecosystem partners to grow customer share of wallet and drive new revenue.
• Drives proactive sales conversations through internal and outbound interactions, including outbound calling, service-to-sales, teller interactions, appointment setting, and lobby engagement.
• Delivers a full PNC conversation with every client interaction to identify appropriate solutions.
• Leverages ecosystem partnerships and community centers of influence to acquire, expand, and retain relationships.
• Performs lobby engagement activities to connect with customers and position PNC products.
• Educates customers on managing financial transactions using technology, tools, and resources.
• Applies product and procedural knowledge to solve customer problems effectively.
• Manages risk through adherence to policies and procedures, demonstrating sound judgment.
• Participates in branch daily operations, ensuring efficiency and accuracy.

PNC employees are expected to be customer-focused, knowledgeable of practices aligning customer needs, and capable of managing risks in line with PNC’s Enterprise Risk Management Framework.

Requirements

• 3+ years of relevant experience.
• Associate’s degree or equivalent combination of education, job-specific certification(s), and experience (including military service).
• Subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Skills

• Preferred Skills: Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
• Competencies: Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.

Benefits

• Medical/prescription drug coverage (with Health Savings Account feature), dental, and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Robust wellness program with financial incentives.
• Paid time off: maternity/parental leave, up to 11 paid holidays, 9 occasional absence days, and 15–25 vacation days depending on career level and years of service.

Benefits eligibility varies for full-time and part-time employees. For more details, visit pncthrive.com.