Personal Banker

About the role

Personal Banker – Lumberton Main Street Branch (Lumberton, TX). PNC is an in‑office company that fosters a supportive, inclusive culture where employees can thrive and achieve balance. Candidates are encouraged to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC does not provide sponsorship for employment visas or participate in STEM OPT for this position.

Responsibilities

• Acquires and deepens the branch customer base through a variety of proactive sales and service activities.
• Manages the customer experience by identifying opportunities to improve customers’ financial wellbeing.
• Collaborates with ecosystem partners to grow customers’ share of wallet.
• Positions PNC solutions to drive new revenue and customer loyalty.
• Drives proactive sales conversations through internal and outbound interactions, including outbound calling, service‑to‑sales, teller interactions, appointment setting, and lobby engagement.
• Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions.
• Leverages ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
• Creates customer loyalty and grows share of wallet through a differentiated customer experience.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools, and resources.
• Applies product and procedural knowledge to identify, mitigate, and solve customer problems effectively.
• Manages risk by adhering to all policies and procedures, demonstrating sound judgment within established limits, and maintaining heightened scrutiny to avoid loss.
• Participates in branch daily operations, ensuring tasks are completed efficiently and accurately.
• Upholds PNC’s expectations of being customer‑focused and managing risk in all business decisions.

Qualifications

• Preferred Skills: Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
• Competencies: Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.
• Work Experience: Typically requires an Associate’s degree (or equivalent) and 3+ years of related experience. In lieu of a degree, a comparable combination of education, job‑specific certifications, and experience (including military service) may be considered.
• Education: Associate’s degree or equivalent; no specific certifications required.
• Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Benefits

• Medical, prescription drug, dental, and vision coverage (including a Health Savings Account feature).
• Employee and spouse/child life insurance.
• Short‑ and long‑term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account.
• Back‑up child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select programs fully paid.
• Robust wellness program with financial incentives.
• Paid time off options (maternity/parental leave, up to 11 paid holidays, 9 occasional absence days, 15–25 vacation days depending on career level and years of service).