Personal Banker

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. This role is based in East Lansing, MI, and operates in-office within a collaborative and supportive culture.

About the role

As a Personal Banker within PNC's Retail Branch organization, you will acquire and deepen the branch customer base through proactive sales and service activities. You will manage the customer experience by identifying opportunities to improve financial wellbeing, collaborate with ecosystem partners to grow customer share of wallet, and position PNC solutions to drive new revenue and customer loyalty.

Responsibilities

• Drive proactive sales conversations through internal and outbound interactions, including outbound calling, service-to-sales, teller interactions, appointment setting, and lobby engagement to elevate client loyalty.
• Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
• Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
• Create customer loyalty and grow customer share of wallet through a differentiated customer experience.
• Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educate customers on options for managing financial transactions by leveraging technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive loyalty.
• Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
• Participate in branch daily operations, ensuring they are completed efficiently and accurately.

Requirements

• 3+ years of relevant experience, or an Associate’s degree (or equivalent) combined with related experience or product knowledge.
• In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
• Subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Skills

• Preferred Skills: Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
• Competencies: Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.

Benefits

• Medical, prescription drug, dental, and vision coverage (with Health Savings Account feature).
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Robust wellness program with financial incentives.
• Paid time off, including maternity/parental leave, up to 11 paid holidays, 9 occasional absence days, and 15–25 vacation days annually (based on career level and years of service).