Personal Banker

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have opportunities to contribute to the company’s success.

About the role

As a Personal Banker within PNC's Retail Branch organization, you will be based in Tampa, FL at the Fowler Branch (2009 E Fowler Ave. Tampa, FL 33612). Bilingual Spanish is preferred. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Manage the customer experience by identifying opportunities to improve financial wellbeing.
• Collaborate with ecosystem partners to grow customers' share of wallet and drive new revenue.
• Drive proactive sales conversations through internal and outbound interactions, including outbound calling, service-to-sales, teller interactions, appointment setting, and lobby engagement.
• Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
• Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
• Perform lobby engagement activities to connect with customers and position PNC products.
• Educate customers on options for managing financial transactions using technology and tools.
• Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively.
• Manage risk through adherence to policies and procedures, demonstrating sound judgment.
• Participate in branch daily operations, ensuring efficiency and accuracy.

PNC employees are expected to be customer-focused, knowledgeable of practices that align customer needs with business decisions, and skilled in managing risk to support PNC’s Enterprise Risk Management Framework.

Requirements

• Typically requires an Associate’s degree or equivalent, plus related experience or product knowledge. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
• Typically requires 3+ years of experience.

Preferred Skills & Competencies

• Skills: Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
• Competencies: Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.

Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Benefits

PNC offers a comprehensive range of benefits for eligible full-time employees, including:

• Medical, prescription drug, dental, and vision coverage (with a Health Savings Account feature).
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• A robust wellness program with financial incentives.
• Paid time off, including:
  • Maternity and/or parental leave.
  • Up to 11 paid holidays each year.
  • 9 occasional absence days each year (unless otherwise required by law).
  • Between 15 to 25 vacation days each year, depending on career level and years of service.

Benefits for part-time employees are also available. For more details, visit pncthrive.com.