Personal Banker

Position Overview

As a Personal Banker within PNC's Retail organization, you will be based in Palm Desert, CA. Bilingual Spanish preferred. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance.

Responsibilities

• Acquires and deepens the branch customer base through proactive sales and service activities
• Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing
• Collaborates with ecosystem partners to grow customer's share of wallet
• Positions PNC solutions to drive new revenue and customer loyalty
• Drives proactive sales conversations through internal and outbound interactions including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement
• Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions
• Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources
• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits
• Demonstrates heightened scrutiny to identify and avoid loss
• Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner

Qualifications

Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Skills & Competencies

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales
• Banking Products
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Prospecting
• Retail Lending
• Selling
• Understanding Customer Needs

Pay

Base Salary: $45,375.00 – $75,625.00. Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Benefits

PNC offers a comprehensive range of benefits. Depending on your eligibility, options for full-time employees include:

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match, pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• Robust wellness program with financial incentives

In addition, PNC generally provides the following paid time off, depending on your eligibility:

• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• Between 15 to 25 vacation days each year, depending on career level and years of service

Schedule

This opening is expected to be posted for two business days from 08/31/2026, although it may be longer with business discretion.

This response is AI-generated, for reference only.