Personal Banker

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have opportunities to contribute to the company’s success. This role is based in Hampstead, Maryland, and operates in-office within a supportive culture.

About the role

As a Personal Banker within PNC's Retail Branch organization, you will acquire and deepen the branch customer base through proactive sales and service activities. You will manage the customer experience by identifying opportunities to improve financial wellbeing, collaborate with ecosystem partners to grow customer share of wallet, and position PNC solutions to drive new revenue and customer loyalty.

Responsibilities

• Drive proactive sales conversations through internal and outbound interactions, including outbound calling, service-to-sales, teller interactions, appointment setting, and lobby engagement to elevate client loyalty.
• Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
• Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
• Create customer loyalty and grow share of wallet through a differentiated customer experience.
• Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educate customers on options for managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive loyalty.
• Manage risk through adherence to policies and procedures, demonstrating sound judgment within established limits.
• Participate in branch daily operations, ensuring tasks are completed efficiently and accurately.

Requirements

• Typically requires 3+ years of related experience or product knowledge.
• An Associate’s degree or equivalent is preferred; in lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
• Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
• This position is subject to Section 19 of the Federal Deposit Insurance Act (FDIA) and, if a registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or Financial Industry Regulatory Authority (FINRA) requirements, which prohibit hiring individuals with certain criminal histories.

Skills

• Accountability
• Banking and retail lending knowledge
• Client loyalty and customer experience (CX)
• Customer service and effective communications
• Identifying opportunities and proactive sales
• Leveraging technology and digital awareness
• Managing multiple priorities and matrix management
• Problem-solving and prospecting
• Understanding customer needs and selling

Pay

Base Salary: $45,375.00 – $75,625.00. Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive-eligible, with payment based on company, business, and/or individual performance.

Benefits

PNC offers a comprehensive range of benefits for eligible employees, including:

• Medical, prescription drug, dental, and vision coverage (with a Health Savings Account feature).
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child/elder care, adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully-paid programs.
• A robust wellness program with financial incentives.
• Paid time off, including:
  • Maternity and/or parental leave.
  • Up to 11 paid holidays each year.
  • 9 occasional absence days each year (unless otherwise required by law).
  • 15 to 25 vacation days each year, depending on career level and years of service.

Benefits are available for both full-time and part-time employees. For more details, visit pncthrive.com.