Personal Banker

Job Purpose

The PB is a professional selling position in retail banking with accountability to attract new relationships and retain existing relationships.

Job Duties

• Proactively meet customer financial needs through direct sales and referrals – while delivering world class service.
• Execute daily customer interactions in person, on the telephone or video device and at periodic outside venues – using the Peoples Bank sales process – which is rooted in ethical needs-based solution-oriented selling.
• Accountable for specific monthly production goals – of Peoples products and services including: Loans, deposits and access to their information via multiple platforms including mobile banking.
• Identify needs and refer to expert partners to include mortgage solutions, retirement solutions and several other non-traditional bank solutions.
• Deliver superior customer service with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Develop and retain the customer base, greet by/use name, have knowledge of account ownership, and be responsive and timely with correspondence and problem resolution.
• Maintain a position of trust and responsibility by keeping all customer business confidential.
• Maintain balancing and error record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors.
• Acquire, use, and maintain, consumer lending product knowledge and abilities to generate and execute consumer loans, lines and deposit products.
• Must be self-motivated and assertive with an ability to perform well in a sales environment and interact well with customers and team members in a professional manner.
• Must possess an ability to turn service encounters into dialogue-based meetings where other needs can be uncovered.
• Consistently meet or exceed sales referrals as set by management.
• Initiate conversations to uncover customer needs to be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers.
• Complete required training for all bank and branch policies and procedures.
• Interpret documents such as safety rules, account documents, operating and maintenance instructions, consumer loan documents and procedure manuals.
• Ability to speak effectively before groups of customers or employees of organization.
• Define and offer solutions to resolve problems.
• Use knowledge of the organization to identify helpful resources.
• Follow operational standards regarding security, risk management, and compliance.
• Make calls via phone or zoom to clients and/or prospects on a weekly basis to meet calling goals of the branch while recording those calls in the P1 system.
• Ability to interpret data to evaluate for acceptable lending ratios and product and service opportunities.
• Consistently meet sales goals.
• Responsible for meeting Retail Branch Standards which includes dress code.
• Will perform special projects as assigned.

Education, Experience and Job Skills

• Minimum 1 year of needs-based sales experience.
• Prior job experience with extensive customer contact is required.
• Must be a flexible team player with excellent oral and written communication, customer service and cross-selling skills.
• Must be able to establish and maintain working relationships with partners at their location and via telephone.
• Must be a decision maker with well-developed interpersonal skills to represent the Bank positively in dealing with customers.
• Must be self-motivated and assertive with an ability to perform well in a sales environment and interact well with customers and team members in a professional manner.
• Must possess an ability to turn service encounters into dialogue-based meetings where other needs can be uncovered.
• Must be able to pass background and credit standards to hold NMLS credentials.
• Proficient in basic computer operations and standard applications, with the ability to quickly learn and navigate job-specific software to perform daily tasks with accuracy and efficiency.
• Trustworthy and confidential behavior is essential in this role.
• Daily reliable transportation.
• Must be able to travel to attend internal education and meetings which in some circumstances could include overnight stay.
• Travel also required to fill in at other branches as needed.

Benefits

• 401(k) retirement plan with an employer match.
• Employee stock purchase plan.
• Variety of education assistance programs such as student loan and tuition paydown/reimbursement.
• Paid vacation.
• Holidays.
• and much more.

Qualifications

• High School Diploma or GED;
• 1 month to two years related experience and/or training;
• or equivalent combination of education and experience.