Personal Banker

About the role

OceanFirst Bank is seeking a new Personal Banker at our Westfield, NJ branch. Upon hire, all retail staff will participate in a 2-week personalized and interactive training experience.

Responsibilities

• Greets customers warmly and professionally.
• Utilizes consultative selling and profiling techniques, assists new and existing customers to select appropriate products and services to meet their needs.
• Balances and proves cash drawer and work daily to ensure minimum teller difference and controllable loss performance standards are achieved.
• Attends to night deposit vault, ATM, ITM, coin machine as needed.
• Daily outbound calling to customers and prospects to promote Bank, Wealth and NEST products and services.
• Mets and exceeds annually, all assigned sales goals for Bank products and referral goals for NEST and digital products.
• Proactively sells all Bank products and services to deepen and preserve relationships, based on customer need.
• Identifies sales opportunities for Debit Cards, Credit Cards, Wealth and Trust services as well as other strategic sales goals as directed by management.
• Solicits new consumer loan applications, processes applications, and closes loans.
• Receives and responds to all customer inquiries concerning Bank services, interacting with all internal departments to ensure customer satisfaction.
• Performs account and record maintenance duties as directed.
• Provides notary services if licensed.
• Processes deposits, withdrawals, loan payments, cashes checks, and all other teller transactions, in accordance with Bank's policy.
• Serves as Branch Supervisor if directed by management.
• Assists with related branch office functions as directed by the Branch Manager.
• Remains current and applies an understanding on all Bank policies and procedures, to include BSA, attending additional training classes as directed.
• Participates in the Branch Incentive Program.
• Ensures compliance with all regulations governing the banking industry, as well as employment and labor laws, agency guidelines and organization policies.
• Manages the compliance requirements for the Retail Branch to ensure files are maintained in accordance with regulations.
• Ensures that all staff members meet compliance and disclosure requirements and are cross trained in all.

Qualifications

• High school diploma or equivalent.
• Minimum of 1 year of relevant experience in a retail banking environment.
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Basic computer skills including proficiency in Microsoft Office.
• Valid driver’s license and reliable transportation.

Skills

• Excellent customer service skills.
• Proficiency in using bank software and systems.
• Knowledge of banking products and services.
• Ability to manage multiple tasks and priorities.
• Strong organizational and time management skills.

Benefits

• Professional growth opportunities.
• Employee perks & discount programs.
• Tuition assistance program.
• Incentive compensation program.
• Company holidays and paid time off.
• Use of the on-site fitness facilities at Red Bank and Toms River headquarter offices.

Pay

Compensation is commensurate with experience.

Schedule

Full-time position.