Personal Banker

About the role

OceanFirst Bank is seeking a Full-Time Personal Banker at their Mays Landing, NJ branch. Upon hire, all retail staff will participate in a 2-week personalized and interactive training experience.

Responsibilities

• Greets customers warmly and professionally and processes requested transactions accurately to ensure minimum teller difference and controllable loss performance standards are achieved.
• Identifies customer needs to refer to Personal Banker staff, cross-selling the Bank's products and services on a routine basis to meet and exceed referral goals.
• Balances and proves work daily, posting as required, and properly secures related receipts and records.
• Processes deposits and withdrawals.
• Cashes checks in accordance with Bank's policy.
• Processes loan payments and other receivables.
• Issues money orders and bank checks.
• Processes payments to various "club" accounts.
• Identifies and refers potential NEST clients to the appropriate source.
• Participates in outbound calling efforts and is reasonably proficient in migrating customers to the digital channels of the Bank.
• Processes incoming mail transactions.
• Answers customer inquiries, received in person or by telephone, concerning account information, or refers customer to appropriate branch or Bank area.
• Provides records maintenance for signature cards; identification cards; comparable office records, including selected account ledgers, as applicable.
• Remains current and applies an understanding on all Bank policies and procedures, to include BSA, attending additional training classes as directed.
• Participates in the Branch Incentive Program.

Requirements

High school diploma or equivalent. Must have strong interpersonal skills and be able to work independently and as part of a team. Proficiency in Microsoft Office applications is preferred.

Qualifications

Experience in a customer service environment is preferred. Must be able to pass a background check and drug test.

Skills

Excellent communication and problem-solving skills. Ability to work under pressure and meet deadlines. Strong organizational and multitasking abilities.

Benefits

Professional growth opportunities, employee perks & discount programs, tuition assistance program, incentive compensation program, company holidays and paid time off, use of the on-site fitness facilities at Red Bank and Toms River headquarter offices, and more!

Pay

Competitive salary based on experience.

Schedule

Full-time position with flexible hours to accommodate customer needs.