Personal Banker

Job Type: Full-time

Department: Retail

Reports to: Branch Manager or Assistant Branch Manager

FLSA: Non-Exempt

Last Modified: 11.22.24

About the role

Responsible for participating in daily branch activities including growth initiatives and goals, performing teller activities for customers, ensuring operational compliance, delivering superior customer service, and supporting bank‑directed initiatives. May be involved in community initiatives to develop relationships in the areas the Bank serves.

Responsibilities

• Contribute to branch growth and participate in activities designed to meet assigned goals.
• Know the Bank’s range of products and services and identify opportunities to refer customers to other lines of business or vendors.
• Provide a variety of teller functions for customers in person, through the mail, or as assigned.
• Understand and follow Federal and State banking regulations and adhere to Bank policies, procedures, and security.
• Provide professional, courteous, and efficient service to all internal and external customers in alignment with the Bank’s service standards.
• Treat customer and Bank information with the highest degree of privacy, integrity, and confidentiality.
• May be required to work in multiple locations regularly.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent and a minimum of 1 year of experience in a customer service or cash‑handling position, or an equivalent combination of education and experience.
• Familiarity with computer applications.
• Superior customer service, excellent communication, and organizational skills.
• Demonstrated ability to use sound judgment and decision‑making skills.
• Punctuality and appropriate use of scheduled work time.
• Professional appearance.
• Consistently treat others with respect, keep commitments, inspire trust, work ethically and with integrity, uphold organizational values, and accept responsibility for own actions.
• Commitment to personal and team growth and success through understanding and embracing the Bank’s sales culture and goals.
• Accuracy and strong attention to detail.
• Ability to participate in community activities on occasion.

Physical Requirements

• Ability to spend extended periods operating a computer keyboard and working at a computer monitor.
• Ability to sit or stand for extended periods while waiting on customers.
• Ability to lift cash boxes and currency/cash bags of approximately 20 pounds.
• Periodic travel to and from locations within the Bank’s geographic area.
• Workspaces are generally comfortable and pleasant.

Pay

The budgeted salary range for this position is $19.00 to $21.00. Final compensation will be based on the candidate’s qualifications, experience, skills, internal equity, and business needs.