Personal Banker

for prose. Do NOT repeat job title as heading. Do NOT include Job ID etc. Remove boilerplate: location line? The location is given at top: "Location: 1212 Cole Street - Enumclaw, Washington 98022-2635". Should we keep location? It's not a heading; we can include as a short

maybe. The instruction: "Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it." So location can be a short

. Also we need to preserve all substantive info. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we should drop the EEO paragraph at end. Also drop "Job Posting Expiration Date: 12/18/2026". Also drop "Please click here for a list of benefits for which this position is eligible." (but we need to include benefits if stated; they gave a link but not actual benefits list; we cannot invent. So we should not create Benefits section unless posting actually states them. It says "Compensation And Benefits This position is eligible to earn a base hourly rate in the range of $20.67 - $31.25 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible." So we have pay range and incentive compensation. Benefits are referenced but not listed; we should not create Benefits section because no specific benefits listed. So we can include Pay section with the pay range and incentive compensation. Schedule? Not mentioned. So no Schedule section. We need sections: About the role (Job Summary), Responsibilities (Essential Functions), Requirements (Education, Work Experience, Licenses and Certifications maybe), Skills (Skills section), maybe Qualifications? The posting includes Education, Work Experience, Licenses and Certifications, Skills, Core Competencies, Physical Demands, Driving Requirements, Work Location Category, Compensation And Benefits. We need to decide which sections to include based on having real specific content. We should include: - About the role (Job Summary) -> paragraph(s) - Responsibilities (Essential Functions) -> list of duties (bulleted) - Requirements -> could combine Education, Work Experience, Licenses and Certifications (maybe as sub-sections? but we only have headings for those categories). Could have a Requirements section with subpoints? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have Requirements heading and inside we can have

• for each requirement. Or we could split into Education, Work Experience, Licenses and Certifications as separate headings if they have content. But they said prefer a few substantive sections over many thin ones. So maybe combine into Requirements. - Skills -> list of skills. - Pay -> compensation details. Potentially also include "Work Location" as a short paragraph (maybe under About the role or separate). But location is minor metadata; we can include as a short

  before sections. We must not repeat job title as heading. No need. We must preserve all substantive information: need to include details from Job Summary, Essential Functions, Education, Work Experience, Licenses and Certifications, Skills, Core Competencies, Physical Demands, Driving Requirements, Work Location Category, Compensation And Benefits. We need to decide what to include: Core Competencies (Key’s Values and Code of Conduct) maybe not essential but it's substantive. Could be included under Requirements or as its own section? Might be thin. Could combine into Requirements. Physical Demands and Driving Requirements are also substantive; could be included under Requirements or as separate sections? They are specific. Might be okay to include under Requirements as bullet points. We need to avoid filler like "commensurate with experience". Not present. We need to remove duplicated lines: there may be duplicated sentences? Not obvious. We need to output only HTML fragment. Let's craft:

  Location: 1212 Cole Street - Enumclaw, Washington 98022-2635

  About the role

  Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. Personal Bankers engage clients in deeper conversations to uncover needs and provide guidance and solutions to assist in client's financial wellness both in person and through proactive calling efforts. As part of the branch team, the Personal Banker will work toward attracting new clients to Key and work with existing clients to develop and expand relationships based on their unique financial goals, leading to client confidence in their finances. The Personal Banker is a client first, sales-driven, self-motivated, and competitive individual. Strong and effective teamwork, paired with communication polish and confidence, are critical for this role. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them.

  Responsibilities

  • Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.
  • Listen for clues for financial wellness opportunities during in-person and over the phone client conversations and provide effective and customized financial wellness recommendations to clients.
  • Consistently attains individual activity, behavior, and outcome goals and expectations.
  • Opening personal and business accounts (consumer checking, small business, various deposit products, home equity, unsecured lending, certificates of deposit, etc.).
  • Developing strong partnerships with branch teammates and line of business partners – focusing on client acquisition and deepening the relationship of current clients; effectively managing internal and external centers of influence.
  • Ensuring compliance with operational, risk, security and audit procedures and policies including appropriate documentation of client interactions.
  • Support of branch operations including assisting with client transactions on the Teller line as needed.
  • Participate in and occasionally facilitate in-person morning huddles and end of day debriefs.
  • Work on Saturdays as directed by management.
  • Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice.
  • Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

  Requirements

  • Education: High School Diploma, GED or equivalent business experience (required) or Bachelor's Degree (preferred)
  • Work Experience: 1+ years experience in developing current and new customer relationships, achieving sales goals, and building referral sources. Experience with sales is more important than financial services experience.
  • Understanding of consumer credit - including loan to value, debt to income and credit reports. (required)
  • Foundational knowledge of sales and service techniques with clients, including tele-consulting, outside calling, prospecting, and networking. (required)
  • Comfortable interacting with small business clients, overcoming objection, and asking fact-finding questions with the goal of being helpful. (preferred)
  • Demonstrated experience with influencing business partners and leveraging centers of influence, as this role will require significant influence of partners such as Key Investment Services, Mortgage and Business Banking sales professionals. (required)
  • Working knowledge of PCs (MS Windows and Office Products including Word, Excel, etc.). (required)
  • Working knowledge of digital technology (mobile, apps, web-based browsing) and ability to educate clients on digital platforms and capabilities within Key (required)
  • Licenses and Certifications: Notary License (preferred)
  • Core Competencies: Demonstrate Key’s Values and abide by Key’s Code of Conduct.
  • Physical Demands: Consumer Retail - Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 – 10 lbs., occasional lifting of up to 30 lbs.
  • Driving Requirements: Ability to routinely and frequently operate a motor vehicle with a valid driver's license.
  • Work Location Category: Branch

  Skills

  • Is knowledgeable about the client’s accounts and business with the bank and uses sound judgment with clients and transactions.
  • Demonstrated ability to attain sales and referral goals through preset appointments and quality conversations leading to recommendations that support clients’ financial wellness goals, leveraging system generated lead lists, walk-ins, and professional contacts.
  • Strong work ethic and high level of integrity.
  • Excellent time management skills.
  • Building and nurturing relationships with clients including identifying potential clients, engaging with them to understand their needs, and developing strategies to convert them into long-term clients. It also includes deepening relationships with existing clients by offering additional products and services that meet their evolving needs.
  • Being attentive to client needs, resolving issues promptly, and ensuring a positive banking experience. Excellent client service helps build trust and encourages clients to continue banking with KeyBank.
  • Ability to evaluate financial information to understand clients' financial health, identify investment opportunities, and recommend strategies.
  • Understanding and managing risks associated with banking operations and client transactions.
  • Strong verbal and non-verbal communication skills to understand clients' needs and recommend appropriate banking products and services.
  • Accurate and efficient handling of cash transactions.

  Pay

  This position is eligible to earn a base hourly rate in the range of $20.67 - $31.25 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.

  We should not include Benefits section because no specific benefits listed. Check for any duplicated lines: we have not repeated. We removed EEO, expiration date, application instructions (click here for benefits). We kept location as short p. We kept all substantive info: Job Summary, Essential Functions, Education, Work Experience, Licenses and Certifications, Skills, Core Competencies, Physical Demands, Driving Requirements, Work Location Category, Compensation. We omitted "Work Location Category Branch" as a list item; we included it. Check if any content missing: "KeyBank provides the tools and training, but we need relationship builders with a curious nature who are great at sparking conversations." This is in Work Experience paragraph? Actually it's in the Work Experience bullet after "Experience with sales is more important than financial services experience." We omitted that sentence. Need to include it. It's substantive. Let's add to Work Experience bullet. Also "KeyBank provides the tools and training, but we need relationship builders with a curious nature who are great at sparking conversations." Should be included. Also "Understanding of consumer credit - including loan to value, debt to income and credit reports. (required)" we have. Also "Foundational knowledge of sales and service techniques with clients, including tele-consulting,