Personal Banker

About the role

Imagine working somewhere that offers more than a steady paycheck; a place where you have ownership, employees are celebrated and growth is encouraged, both personally and professionally. At Guaranty Bank & Trust, we improve the financial well-being of our customers while delivering a "Raving Fans" experience, both for customers and employees. We are eager to welcome you as a new Personal Banker to our team who will help us continue to drive change, create a fun and inclusive work environment while bringing creative and open-minded ideas to our people experience through the lens of our core values.

Founded in 1913, Guaranty Bank & Trust has been serving its community with a mission that goes beyond financial transactions, focusing on building bridges, nurturing growth, and ensuring a brighter future. Recognized for its excellence, Guaranty Bank & Trust has been named one of the “Best 100 Companies to Work for in Texas” by Texas Monthly Magazine for thirteen consecutive years and has earned a 5-star rating from Bauer Financial, Inc.

We believe in taking care of our team just as well as we take care of our customers. Enjoy competitive pay, comprehensive benefits, and ample Paid Time Off (PTO) to ensure your work-life balance. We prioritize on-the-job training and continued educational opportunities so your career can flourish. This position combines both traditional Teller and New Account duties for a more holistic experience for our customers.

Responsibilities

Teller

• Handle cash transactions and make appropriate decisions regarding negotiable instrument transactions, including verifying cash and endorsements, receiving proper identification and ensuring validity, and identifying counterfeit currency and fraudulent checks.
• Balance ATMs, all cash on hand, drawer activities, and totals on a daily basis.
• Ensure all cash and coin is secured in accordance with bank policy when not in use.
• Consolidate and balance daily transactions.
• Perform transactions such as accepting deposits, processing loan payments, cashing checks, and issuing money orders and cashier’s checks.

New Accounts

• Work with customers and prospects to build loyalty and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs.
• Open new accounts, including consumer and business accounts.
• Take ownership of the customer experience including on-boarding and resolving service issues.
• Conduct outbound sales activities such as meeting with local businesses and attending community events to establish visibility in the community and drive business to the bank.
• Connect customers to the appropriate loan, mortgage, treasury management, or investment specialists that can help them with specialized financial needs.
• Contact new customers by phone to follow up to ensure customer satisfaction, resolve issues, and address any additional financial needs based on the customer’s financial priorities.

Combined

• Engage customers in the lobby and on the phone to assist, educate, and train them on how to conduct transactions through self-service technologies.
• Comply with privacy policies and procedures to maintain customer confidentiality and information protection.
• Comply with all federal, state and local regulatory rules and regulations governing financial institutions, as well as all company policies and procedures.
• Complete and pass all required regulatory compliance training as assigned.
• Perform any additional duties and tasks assigned by management.

Qualifications

About You

• Displays passion, commitment and drive to deliver an experience that improves our customers' financial lives.
• Excellent communication skills that build customer relationships based on trust.
• Strong critical thinking and problem-solving skills to meet our customers' needs.
• Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to change.
• Ability to collaborate with others to achieve shared goals.
• Proficient in Microsoft Office.
• Ability to work location hours, including some evenings.

Education, Experience, & Licenses

• High school degree or higher — required.
• Minimum 1 year of Teller or New Accounts experience — preferred.
• Minimum 1 year of customer service and cash-handling experience — required.

Schedule

Monday–Friday: employee will be scheduled to work either 7:45 am–4:45 pm or 9:00 am–6:00 pm. Location is closed on Saturday and Sunday.

Physical Demands

• Often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear.
• Occasionally required to: stand; walk; and lift or reach with hands and arms.
• Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
• Must be able to routinely perform work on computer for an average of 6–8 hours per day, when necessary.
• Must be able to work extended hours or travel off site whenever required or requested by management.
• Must be capable of regular, reliable and timely attendance.
• Must be capable of climbing/descending stairs in an emergency situation.
• Specific vision abilities required: close visual acuity to perform activities such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

Pay

Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position.

Benefits

• Medical, dental, vision, and life insurance (coverage available to employees and eligible dependents).
• Health savings account option.
• Employee Assistance Program (EAP).
• Health rewards program.
• Retirement savings plan, including 401(k) and Profit-Sharing plans.
• Short and long-term disability benefits.
• Education and training benefits.
• Discounts on banking products and services.
• Generous Paid Time Off (PTO) plan: accruals begin at 0.0745 per hour worked for part-time employees up to a maximum accrual of 240 hours per year for certain full-time employees (accruals depend on position, status, and years of experience per PTO policy).
• Paid holidays: most full-time employees receive 6 paid holidays; part-time employees receive pro-rated paid holidays. Employees in Utah and Nevada may be eligible for pay for certain state-recognized holidays.