Personal Banker

About the role

The Personal Banker delivers world-class service in accordance with Fremont Bank standards at every client interaction. This position achieves sales standards through outbound calling, outside prospecting, and expanding relationships with existing clients in the branch. Based on branch needs, this position may spend a portion of time handling cash transactions.

Responsibilities

• Provide exceptional service consistent with or exceeding bank standards of Six Diamond Experience in customer service.
• Promote and expand client relationships by identifying needs through effective utilization of client needs assessment tools.
• Accurately obtain required new account documentation, input data, and prepare necessary client paperwork for the sale of products and services.
• Resolve client issues and handle client requests in a timely, consistent, and professional manner.
• Explain, promote, and refer Fremont Bank products and services to current and prospective clients.
• Meet assigned sales and referral objectives and contribute toward branch goals, including referring customers to business partners when applicable.
• Maintain accurate performance records, pipeline activities, and regularly review performance results with Branch Management.
• Conduct internal and prospective client telemarketing and follow-up duties as assigned by management.
• Participate in outside business development activities, including individual and collaborative in-person business cold calling and community-based business networking events.
• Understand and accurately communicate consumer and business deposit and lending products.
• Recommend and submit small business lending products and applications, including supporting documentation for lending relationship expansion.
• Open new accounts and service existing accounts, including business customers.
• Follow and explain bank policies and procedures as directed by management.
• Conduct cash handling and other deposit or payment-related transactions as needed.
• Ensure compliance with applicable State and Federal Regulations and laws.
• Perform operational duties with accuracy, attention to detail, and proper cash handling.
• Assist with daily operational duties, including teller transactions, branch cash balancing, review and processing of Non-Sufficient Fund (NSF) items, and processing night deposits and cash shipments.
• Prepare for and participate in branch meetings and training workshops.
• Stay informed of job-related issues, bank promotions, changes in products, services, policies, or procedures.
• Actively participate in industry-related seminars and training classes.
• Stay current on business-related activities in other areas of the Bank.
• Maintain a flexible work schedule, including weekends.
• Perform other additional duties as assigned.

Requirements

• 2 years of sales and customer service experience in a customer-facing banking environment with previous new account opening responsibilities or equivalent preferred.
• Signing Authority preferred.
• Previous demonstration of success in building relationships with clients and achieving banking sales and lending objectives.
• Familiar with small business deposit and lending products, as well as prospecting and cold calling new business opportunities.
• Knowledge of bank products and services and effective sales techniques.
• Understanding of banking regulatory compliance issues.
• Excellent listening and presentation skills.
• Minimum 1 year of cash handling experience recommended.
• Must be able to lift at least 25 lbs.
• Basic computer literacy, including working with a Windows-based computer environment and a working knowledge of Microsoft Office.
• Strong time management and organizational skills.
• Vision and hearing must be sufficient to interact with clients over the phone and in-person.
• Verbal communication must be clearly spoken and understood.
• Ability to walk and stand for outside business development activities.
• Willingness to perform telemarketing duties as assigned.
• Excellent verbal and written communication skills.
• A professional appearance is required.
• High school diploma or GED required.
• College degree preferred.