Personal Banker

Requisition ID: 2138

Pay

Salary Range: \$20.50 – \$24.00 hourly

Responsibilities

• Performs functions within the scope of authority and expertise to provide high levels of customer service and responsiveness.
• Actively participates in individual, team, and Bank goals as set by the branch manager.
• Opens all types of accounts and assists customers with their existing relationships.
• Performs account maintenance and processes requests.
• Demonstrates and maintains knowledge of Bank’s products and services to offer solutions based on customer needs.
• Proactively promotes the Bank’s products and services within the branch, at off-site events, and in the community.
• Maintains and initiates relationships through outbound telephone calls to existing and prospective customers.
• Responds to customer inquiries and complaints in a timely and diplomatic manner (usually within 24 hours).
• Remains current on market conditions regarding products, updates, and new technologies.
• Provides notary services for customers.
• Ensures excellence in customer service and maintains service standards.
• Acts as a resource to identify customer servicing issues and ensures resolution to retain customer relationships.
• Handles customer requests, problems, or complaints, ensuring proper escalation if immediate assistance is not possible.
• Recognizes opportunities to cross-sell other Bank services to customers.
• Performs transactions including deposits, withdrawals, payments, cash, checks, and credit card advances.
• Adheres to internal controls, policies, and procedures regarding audit, dual control, security, regulatory compliance, cash limits, and robbery procedures.
• Ensures prevention of fraudulent activities through adherence to Bank policies and procedures.
• Follows branch security procedures detailed in the security manual.

Requirements

• High school diploma or GED required.
• Cash handling experience preferred.
• At least 2 years of customer service experience.
• 1–2 years of banking experience preferred.
• Computer skills required; knowledge of Microsoft products is a plus.
• Fluency in a second language is a plus.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.