Personal Banker

Responsibilities

• Offer superior service to our customers through prompt, efficient, courteous, and professional interactions.
• Refers customers to appropriate person or department as needed.
• Responsible for accurately processing financial transactions, including but not limited to deposits, withdrawals, and payments, etc.
• Supports branch cash responsibilities such as shipment, balancing and reconciliation.
• Solves customer complaints and concerns. Properly escalates concerns to supervisor and reports complaints as needed.
• Processes debit card requests, complete stop payments and check holds for new and existing customers.
• Performs other account services for customers such as wire transfers, assess or waive fees, close accounts, comply with customer’s overdraft option request and document information on our core system.
• Understand and comply with all applicable federal and state laws and banking regulations (including those related to the Community Reinvestment Act, OFAC and Bank Secrecy Act / Anti-Money Laundering compliance) and First Northern Bank’s policies and procedures.
• Partners with branch leadership to maintain operational integrity while mitigating risk for the Bank and customers, per the standards of the Bank.
• Work cross-functionally within the Bank to assess, handle, and follow through with complex account inquiries, transactions, or customer concerns.
• Be a resource to train new and existing employees as needed.
• Open and service Retail, Business, trusts, CD and IRA accounts for new and existing customers.
• Answers business account inquiries without assistance.
• Affords approvals within assigned limits.
• Mets established sales goals / referrals.

Qualifications

• High School Diploma/GED
• Minimum 1 year of prior experience in financial services with experience in cross-sales/new accounts required
• Proficient in all Microsoft Office suite of products
• Eagerness to learn and a drive for continuous improvement
• Excellent verbal, written and interpersonal communication skills
• Able to be professional and empathetic in all interactions
• Willing and able to be flexible and adapt to changing job requirements
• Tech-savvy with PCs and email systems.

Benefits

• Full-time position with excellent compensation and benefits package
• Generous time off programs
• Bonus program
• Profit-sharing
• Discounted stock purchase program
• Excellent growth and development opportunities
• And much more!