Personal Banker

Responsibilities

• Use a consultative sales process to build a thorough customer profile and identify current and future financial needs.
• Opens all deposit related products including but not limited to IRA, Trust, Business, POA, Estate, etc.
• Analyzes and reviews legal documentation associated with opening accounts.
• Originate consumer loan applications and assist in the processing of loan applications.
• May originate Home Equity related products.
• Review consumer credit report.
• Maintain an in-depth knowledge of consumer and small business products/services and recommend appropriate solutions.
• Prioritizes cross-selling to existing customer base and engaging in outside sales activities (i.e. onsite presentations, business sales calls, community financial literacy events, etc.) as directed.
• Establish close working relationships with assigned Business Partners (Mortgage, Commercial and Investment), referring customers when appropriate to provide timely financial solutions.
• Provide guidance to Universal Bankers and Tellers with respect to the sales and referral process.
• Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
• Answer customer questions and own customer issues with confidence.
• Maintain a position of trust and responsibility by keeping all business confidential.
• Adhere to established policies and procedures while opening/servicing the full range of bank products.
• Participate in the opening/closing process of the branch as directed by the Branch Manager.
• Keep up to date on deposit services procedures in place to mitigate fraudulent activity and unnecessary risk or exposure.
• May manage a cash drawer and process transactions for customers as needed.
• Complete other specified duties as assigned.
• Travel to other branches within the region when required.

Qualifications

• Education: High School Diploma/GED required.
• Experience: 3+ years’ experience in the financial industry.
• Skills: Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information. Demonstrated ability to develop a working knowledge of branch policies and procedures in order to utilize good judgment in making sound decisions.

Total Rewards

• Competitive health, dental & vision coverage with HSA match
• 401(k) with employer match + Employee Stock Purchase Plan
• Generous PTO, paid holidays & parental leave
• Tuition reimbursement & performance-based bonuses