Personal Banker

Our goal is to hire and retain talented people with engaging personalities and exceptional work ethics. We believe in recognizing and rewarding employees who consistently perform at a high level.

Benefits

• Health and dental insurance
• Life insurance
• Short-term and long-term disability
• 401k Plan

Competitive salaries based upon experience and a comprehensive benefits package upon satisfying eligibility conditions.

Responsibilities

• Offer and sell bank products and services to both consumer and small business customers, including:
  • Checking and Savings Accounts
  • Certificates of Deposit
  • Individual Retirement Accounts (IRAs)
  • Deposit-only business relationship customers with non-lending needs
• Operate a teller window regularly to meet the needs of branch clientele
• Provide exceptional customer service while identifying sales opportunities, explaining and promoting bank products/services, and actively participating in referral opportunities
• Effectively use sales skills such as:
  • Effective listening and identifying needs
  • Expanding and deepening customer relationships
  • Responding to verbal and non-verbal clues
  • Presenting solutions through product benefits
  • Establishing a clear difference
  • Overcoming objections
  • Asking for the business
• Follow up with prospects and current customers to promote new products/services and thank customers for existing banking relationships
• Actively engage with valued customer relationships to promote growth and retention
• Maintain confidentiality in handling customer and bank information
• Follow security policies and procedures to prevent bank and customer losses
• Resolve customer complaints and escalate appropriately
• Maintain a detailed level of knowledge on retail products and services
• Work collaboratively with the branch team to achieve customer sales and service objectives

Requirements

• Bachelor’s degree preferred
• High school diploma or GED
• Two or more years of related experience in the Financial Services industry
• Basic knowledge of retail product philosophy, policy, procedures, documentation, and systems
• Thorough knowledge of all retail products and services
• Proven customer service and interpersonal skills
• Effective selling and referral skills
• Strong verbal and written communication skills
• Ability to work a schedule that includes Saturdays