Personal Banker

About Commerce

Becoming a part of Commerce means more than just climbing a career ladder. It's about helping people achieve financial safety and success, supporting businesses, and ensuring everyone's money is well-cared for. Our commitment extends beyond our walls, fostering a culture where our employees and customers thrive together. Here, you'll find opportunities for growth, connection, and building meaningful relationships. We invest in you to help you reach your full potential.

About This Job

Our Personal Bankers are dedicated, goal-oriented professionals who love helping customers improve their financial health. As a Personal Banker, you'll gain valuable insights into banking and finance while assisting customers with their daily financial challenges. Commerce values its people, and we recognize and reward talent, skills, and contributions. If you're passionate about helping others and want to grow professionally, read on.

Compensation

Hourly: $20.55 - $25.05 (Based on relevant experience, skills, and competencies)

Essential Functions

• Interact with customers in person and over the phone to meet their financial needs through needs-based conversations and sales fulfillment.
• Listen actively, understand customer needs, and make appropriate product/service recommendations to achieve sales and service goals.
• Educate customers on various retail products and digital solutions to enhance their financial wellness.
• Achieve accurate and efficient financial transactions while adhering to policies, procedures, and regulatory requirements.
• Identify complex financial needs and refer customers to specialized bank staff when necessary.
• Earn additional compensation through a quarterly incentive program.

Knowledge, Skills & Abilities

• Strong sales skills to provide an excellent customer experience both in person and over the phone.
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.
• Excellent written, verbal, and interpersonal communication skills.
• Adaptable to various situations with an optimistic outlook aligned with our culture and Core Values.
• Proficient in Microsoft Word, Excel, and Outlook.

Education & Experience

• High school diploma or equivalent combination of education and experience required.
• 1+ years of sales or customer service experience required.
• Experience working in environments with individual and team sales goals preferred.

Work Schedule

Monday - Friday: 7:45 AM - 5:15 PM
Saturday: 8:15 AM - 12:15 PM

Position Details

• The position may be filled as a Personal Banker I or II, depending on experience and education.
• Federal regulations require Commerce to prepare an investigatory consumer report to disclose credit history if you are considered for this position.
• The disclosed compensation range is for the Personal Banker I and II positions and considers various factors such as location, skill sets, education, relevant experience, and training.
• This position is eligible for additional compensation through a performance-based incentive plan.
• We offer a comprehensive benefits package including employer-sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time.
• We also provide career development, education assistance, and voluntary supplemental benefits.