Personal Banker

About This Job

Our Personal Bankers are personable, goal-oriented, and have a passion for helping our customers improve their financial health. As a Personal Banker, you’ll gain valuable insight into banking and finance, while helping customers with their daily financial challenges. You’ll be helping yourself too, because Commerce has a tradition of recognizing and rewarding people for their talent, skills, and contributions.

Essential Functions

• Interact with customers both in person and over the phone to ensure their financial needs are being met through needs-based conversations and sales fulfillment
• Actively listen, understand, and make recommendations of products and services based on customer needs to ensure individual and team sales and services goals are achieved
• Educate customers on a variety of retail products and digital solutions that enhance the customer experience and contribute to achieving sales goals
• Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements
• Identify complex financial needs and refer customers to bank specialists when appropriate

Knowledge, Skills & Abilities Required

• Strong sales skills with the ability to provide an excellent customer experience by easily connecting with customers in-person and over the phone
• Ability to meet personal and branch sales and customer services expectations
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Team player with excellent written, verbal and interpersonal communication skills
• Ability to remain adaptable to a variety of situations with an optimistic outlook that is aligned with our culture and Core Values
• Proficient with Microsoft Word, Excel and Outlook

Compensation

Compensation Range: Hourly: $20.55 - $25.05 (Amount based on relevant experience, skills, and competencies.)

Position Details

• Education & Experience: High School diploma or equivalent combination of education and experience required. 1+ years sales or customer service experience required. Experience working in an environment with individual and team sales goals preferred.
• Location: 1 Liberty Bell Circle, Liberty, Missouri 64068
• Time Type: Part time