Personal Banker
About Commerce
Becoming a part of Commerce is more than just climbing a career ladder. It's about helping people achieve financial security, supporting businesses, and ensuring everyone's financial well-being. Our commitment extends beyond our employees; we invest in our community and foster a culture where growth, connection, and mutual respect thrive.
About This Job
Our Personal Bankers are dedicated professionals who help customers navigate their financial challenges and improve their financial health. As a Personal Banker, you'll gain valuable insights into banking and finance while building meaningful relationships with customers, colleagues, and other parts of the business.
- Gain the tools, resources, and training needed to succeed and advance your career with Commerce Bank.
- Deliver exceptional customer experiences both in person and over the phone to meet customers' financial needs.
- Listen actively to understand customer needs and provide tailored recommendations.
- Educate customers on various retail products and digital solutions to enhance their financial wellness.
- Achie financial transactions accurately and efficiently, adhering to all policies, procedures, and regulatory requirements.
- Identify complex financial needs and refer customers to specialized bank staff when necessary.
- Earn additional compensation through our quarterly incentive program.
Compensation
Hourly: $20.55 - $25.05 (Based on relevant experience, skills, and competencies.)
Essential Functions
- Interact with customers in-person and over the phone to ensure their financial needs are met through personalized conversations and sales fulfillment.
- Provide excellent customer service by actively listening to customer needs and making appropriate product/service recommendations.
- Educate customers on a variety of retail products and digital solutions to improve their financial wellness.
- Achie financial transactions accurately and efficiently, while complying with all policies, procedures, and regulatory requirements.
- Identify complex financial needs and refer customers to specialized bank staff when necessary.
- Earn more than base pay through our quarterly incentive program.
Knowledge, Skills & Abilities
- Strong sales skills with the ability to provide an excellent customer experience in-person and over the phone.
- Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.
- Team player with excellent written, verbal, and interpersonal communication skills.
- Adaptable to various situations with an optimistic outlook aligned with our culture and Core Values.
- Proficient with Microsoft Word, Excel, and Outlook.
Education & Experience
- High school diploma or equivalent combination of education and experience required.
- 1+ years of sales or customer service experience required.
- Experience working in an environment with individual and team sales goals preferred.
Position Details
- This position may be filled as a Personal Banker I or II, depending on experience and education.
- Federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history if you express interest in and are considered for this position.
- The disclosed range estimate has not been adjusted for differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled.
- Candidates selected for this position may be eligible for the following employment benefits: employer-sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.
Location
727 Poyntz Ave, Manhattan, Kansas 66502
Time Type
Full time