Personal Banker

About the role

Assists Consumer Banking Manager in branch operations, ensuring compliance with established policies and procedures while providing customer services including transactions, account opening, information provision, problem resolution, and cross-selling banking products. Acts as a resource for operation and customer issues, exercising discretion and good judgment, and assists in sales development activities including staff training.

Responsibilities

• Assists customers and employees; assists with staff motivation and achieving branch and individual sales goals
• Opens and closes branch
• Performs teller duties: receives checks and cash for deposit and payment to accounts, verifies amounts, examines checks for proper endorsement, ownership, and fraud risk
• Cashes checks and processes withdrawals, pays out money after verification of signatures and customer balances
• Accurately counts, checks, and reconciles coins, currency, and transactions
• Performs customer service duties: opens and closes accounts, customer problem resolution, cross-sells and answers customer inquiries of financial product and service offerings
• Assists in day-to-day operations including customer service and teller duties on a regular rotation
• Ensures operating procedures are being followed
• Consistently demonstrates proficiency providing legendary service to customers and coworkers
• Resolves difficult situations with tact and diplomacy
• Maintains thorough knowledge of bank products and services and ensures other branch personnel have knowledge
• Actively pursues sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products and services meet customer needs
• Takes a proactive approach to knowledge of the banking industry and leadership
• Works with Manager to set goals and makes efforts to reach goals
• Makes referrals to other business departments for traditional and non-traditional products and services
• Participates in sales programs to generate new customers
• Arranges daily work plans to handle customer flow and bank processing requirements, provides customer service and meets bank record keeping requirements
• Responsible for following branch control and cash handling procedures
• Responsible for cross-selling bank products and services to meet individual and branch goals
• Understands role in case of robbery and knows proper post-robbery procedures
• Responsible for compliance with all banking regulations applicable to the job, including Bank Secrecy Act and information security initiatives
• Accountable for other tasks as directed

Qualifications

• Must have knowledge and understanding of compliance and fraud issues for protection of customer and bank
• Must work to meet goals by promoting and cross-selling a combination of financial products and services
• Must be able to act in a professional manner in a fast-paced environment

Supervisory Responsibilities

Performs entry-level supervision of team, including assistance with transactions, risk assessment, coaching, motivating, and setting an example in sales, service, and operations. Reports to Branch Manager and indirectly to Assistant Manager. Work is reviewed by Branch Manager and Assistant Manager. Tellers report indirectly to Financial Associate with questions and/or problems when management is not present.

This response is AI-generated, for reference only.