Personal Banker

About the role

Assists the Consumer Banking Manager in branch operations, ensuring compliance with established policies and procedures. Provides customer services including processing transactions, opening accounts, resolving banking problems, cross-selling products, and handling various projects and tasks. Acts as a resource for operational and customer issues, exercising discretion and good judgment. Assists in sales development activities, including staff training.

Responsibilities

• Assists customers and employees, motivates staff, and helps achieve branch and individual sales goals.
• Opens and closes the branch.
• Performs teller duties: receives checks and cash for deposit, verifies amounts, examines checks for proper endorsement and fraud risk, cashes checks, processes withdrawals, and reconciles coins, currency, and transactions.
• Handles customer service duties: opens/closes accounts, resolves customer problems, cross-sells products, and answers inquiries about financial products and services.
• Assists in day-to-day operations, ensuring adherence to operating procedures.
• Provides legendary service to customers and coworkers, resolving difficult situations with tact and diplomacy.
• Maintains thorough knowledge of bank products and services and ensures branch personnel are informed.
• Actively pursues sales opportunities, cross-selling products to meet customer needs.
• Works with the Manager to set and achieve goals, making referrals to other business departments as needed.
• Participates in sales programs to generate new customers.
• Arranges daily work plans to manage customer flow and bank processing requirements.
• Follows branch control, cash handling procedures, and cross-selling initiatives to meet individual and branch goals.
• Understands and follows proper procedures in case of robbery.
• Ensures compliance with banking regulations, including the Bank Secrecy Act and information security initiatives.
• Performs entry-level supervision of the team, including coaching, motivating, and risk assessment.

Qualifications

• Knowledge and understanding of compliance and fraud issues for the protection of customers and the bank.
• Proficiency in providing legendary service and resolving customer issues.
• Ability to work in a fast-paced environment while maintaining professionalism.

Supervisory Responsibilities

Reports to the Branch Manager and indirectly to the Assistant Manager. Work is reviewed by the Branch Manager and Assistant Manager. Tellers report indirectly to the Personal Banker for questions or problems when management is not present.