Personal Banker

About the role

You’re a relationship-focused banking professional who enjoys helping customers achieve their financial goals. At C&N, we’re seeking a Personal Banker to build lasting customer relationships while delivering personalized financial solutions and exceptional service. In this role, you’ll help customers open accounts, explore lending options, navigate digital banking services, and identify products that meet their unique needs. You’ll also support business development efforts and collaborate with teammates to create meaningful customer experiences.

Responsibilities

• Relationship Management & Customer Service: Build and strengthen customer relationships by providing personalized service, educating customers on C&N's products and services, and delivering an exceptional banking experience.
• Account Opening & Financial Solutions: Open consumer and business deposit accounts, assist with digital banking solutions, and recommend products and services that align with customers' financial needs and goals.
• Consumer Lending: Identify lending opportunities, assist customers with consumer loan products, originate eligible loan applications, and guide customers through the lending process.
• Business Development: Support branch business development efforts by building community relationships, participating in outreach activities, and collaborating with business partners to identify referral opportunities.
• Branch Operations: Provide support with teller transactions and branch operations as needed while maintaining compliance with bank policies, procedures, and regulatory requirements.

Requirements

• Education & Experience: High school diploma or general education degree (GED) AND 2-4 years previous related experience in a customer service setting, preferably in a banking environment, OR an equivalent combination of education and experience.
• Recommended Certifications: NMLS (within 1 year of employment)

Skills

• Customer Service
• Relationship Building
• Sales Experience
• Business Development
• Strong Communication
• Active Listening
• Consumer Lending Knowledge
• Attention to Detail
• Technical Skills
• Multitasking
• Problem Solving
• Collaboration & Teamwork

Qualifications

• Business Insight: Understands business operations, market trends, and applies knowledge to drive results.
• Customer Focus: Delivers tailored solutions, exceeds expectations, and builds strong customer relationships.
• Interpersonal Savvy: Builds positive relationships across levels, functions, and cultures with diplomacy and tact.
• Instills Trust: Maintains integrity, follows through on commitments, and earns credibility through consistent actions.
• Action Oriented: Acts quickly on challenges, seizes opportunities, and tackles tough issues with a positive attitude.

Benefits

• Paid Time Off: Generous vacation, personal, sick, family sick, and community service leave.
• Retirement Savings: 401(k) with pre-tax and ROTH contribution options and a safe harbor match, plus an Employee Stock Ownership Plan (ESOP).
• Health & Wellness: Health, dental, and vision coverage, including employer-paid premium options for employee-only coverage. Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for medical and dependent care. Employer-paid life and disability insurance. Additional voluntary coverages to meet your unique needs.
• Career Development: Access to education and development programs and ongoing support for personal and professional growth.

With C&N, you can customize your benefits to fit your life while growing your career in a supportive and rewarding environment.