Personal Banker

About the role

For over 160 years, C&N has been committed to creating value through lifelong relationships with our customers, communities, shareholders, and teammates. What sets us apart from other banks is our unwavering dedication to embodying our values of teamwork, excellence, respect, responsibility & accountability, integrity, and having fun in everything we do, daily. From partnering closely with our customers and guiding them toward their life aspirations to supporting our local communities through our many initiatives, including “Giving Back, Giving Together,” to making the best decisions for the long-term interests of our shareholders, C&N is committed to being the only financial institution that our customers will ever need.

At the heart of what we do are our employees! C&N is a team of passionate, imaginative professionals dedicated to making a positive difference. We believe in fostering a culture where every employee thrives. Join us to be part of a team that values innovation, collaboration, and excellence, where your career aspirations are supported, and your talents are appreciated. Who are you? You’re a relationship-focused banking professional who enjoys helping customers achieve their financial goals. At C&N, we’re seeking a Personal Banker to build lasting customer relationships while delivering personalized financial solutions and exceptional service. In this role, you’ll help customers open accounts, explore lending options, navigate digital banking services, and identify products that meet their unique needs. You’ll also support business development efforts and collaborate with teammates to create meaningful customer experiences. If you enjoy building relationships, uncovering opportunities, and making a positive impact in your community, this could be the perfect opportunity for you.

Responsibilities

• Relationship Management & Customer Service: Build and strengthen customer relationships by providing personalized service, educating customers on C&N's products and services, and delivering an exceptional banking experience.
• Account Opening & Financial Solutions: Open consumer and business deposit accounts, assist with digital banking solutions, and recommend products and services that align with customers' financial needs and goals.
• Consumer Lending: Identify lending opportunities, assist customers with consumer loan products, originate eligible loan applications, and guide customers through the lending process.
• Business Development: Support branch business development efforts by building community relationships, participating in outreach activities, and collaborating with business partners to identify referral opportunities.
• Branch Operations: Provide support with teller transactions and branch operations as needed while maintaining compliance with bank policies, procedures, and regulatory requirements.

Requirements

• Education & Experience – You will need a high school diploma or general education degree (GED) AND 2-4 years previous related experience in a customer service setting, preferably in a banking environment OR an equivalent combination of education and experience.
• Recommended Certifications – NMLS (within 1 year of employment)

Qualifications

• Key Competencies – The combination of skills, behaviors, and attributes required to perform effectively in a role and achieve organizational goals include:
  • Business Insight: Understands business operations, market trends, and applies knowledge to drive results.
  • Customer Focus: Delivers tailored solutions, exceeds expectations, and builds strong customer relationships.
  • Interpersonal Savvy: Builds positive relationships across levels, functions, and cultures with diplomacy and tact.
  • Instills Trust: Maintains integrity, follows through on commitments, and earns credibility through consistent actions.
  • Action Oriented: Acts quickly on challenges, seizes opportunities, and tackles tough issues with a positive attitude.

Skills

• Customer Service
• Relationship Building