Personal Banker

Primary Accountabilities / Responsibilities

Performs any functions necessary within the scope of authority and expertise, to provide the highest levels of customer service and responsiveness to our customers.

Skills

• Active participation in individual, team, and Bank goals as set forth by branch manager.
• Opens all types of accounts and assists customers with their existing relationships.
• Performs account maintenance and processes requests.
• Demonstrates and maintains knowledge of Bank’s products and services and uses this knowledge to offer solutions based on the customer’s needs.
• Proactively promotes the Bank’s products and services within the branch, at off-site events, and in the community.
• Maintains relationships and may initiate new ones by outbound telephone calling to existing and prospective customers.
• Responds to customer inquiries and complaints in a timely and diplomatic manner (usually within 24 hours).
• Remains current on market conditions regarding products, product updates, and new technologies through available resources.
• May provide notary services for our customers.

Teller Skills

• Superior Service Quality
• Ensures excellence in customer service and always maintains service standards.
• Acts as a resource to identify customer servicing issues so that a resolution can occur, and customer’s relationship is retained.
• Responds to customer requests, problems, and/or complaints, and if unable to immediately assist that customer, ensures the proper hand-off to the appropriate person to assist.
• Recognizes opportunities to suggest/cross-sell other Bank services to customers.

Operations

• Performs a variety of transactions to service the customer including processing deposits, withdrawals, payments, cash, checks, credit card advances.
• Participation in individual, team, and Bank goals as set by the Branch Manager.
• Adheres to internal controls/policies regarding audit, dual control, security, regulatory compliance, cash limits and robbery procedures, which protect the Bank, employees, and customers.
• Security
• Ensures the prevention of fraudulent activities through adherence to Bank policies and procedures.
• Adheres to branch security procedures detailed in the HFG security manual.

Qualifications

• A high school diploma/GED is required.
• Cash handling experience is preferred.
• At least 2 years of customer service experience is required.
• 1-2 years of banking experience is preferred.
• Computer skills are required.
• Knowledge of Microsoft products is a plus.
• Fluency in a second language is a plus.