Personal Banker

About the role

Ameris Bank seeks a dynamic and customer-focused individual to join our team as a Customer Relationship Manager. This role involves consulting with customers, expanding and retaining client relationships, and driving financial growth within the banking center.

Responsibilities

• Conduct customer financial profiles and identify needs to cross-sell and up-sell opportunities.
• Proactively communicate with current and prospective clients to educate, ensure understanding, resolve issues, and develop customer loyalty.
• Maintain a working knowledge of banking products and promotions.
• Open new accounts and service existing accounts.
• Make recommendations to supervisors concerning the budgetary needs of the branch and methods to improve the client's experience.
• Identify and implement resolutions for service issues involving supervisors on more complex issues.
• Conduct onboarding activities for new clients.
• May perform teller functions when needed.
• Provide backup support to other branches as needed.
• May provide assistance and training to other colleagues and serve as a mentor.
• May perform all sales and service functions of the branch as needed.
• Practices ethical sales behaviors in accordance with the Bank’s Core Values of Integrity and Honesty.

Requirements

• Highly motivated team-player with ability to develop and maintain collaborative relationships.
• Strong written and verbal communication skills.
• Intermediate PC proficiency.
• Intermediate proficiency in Google Docs and Microsoft Office products.
• 2 or more years of customer service experience required.
• 1 or more years of retail banking experience required.
• Cash handling experience preferred.
• Cross selling experience preferred.
• Consumer credit experience preferred.
• Platform banking experience preferred.

Qualifications

• High school diploma or GED required.
• Bachelor’s degree preferred or equivalent education and related training or experience required.