Personal Banker
About the role
Ameris Bank seeks a Customer Service Consultant to join our team. This role involves consulting with customers, expanding and maintaining client relationships, and driving financial growth for the banking center.
Responsibilities
- Conduct customer financial profiles and identify needs
- Identify and pursue cross-selling and up-selling opportunities
- Communicate with clients to educate, resolve issues, and build loyalty
- Apply need-based sales techniques and maintain a working knowledge of banking products
- Open new accounts and service existing accounts
- Make recommendations to supervisors regarding budgetary needs and methods to improve client experience
- Resolve customer service issues and implement solutions
- Conduct onboarding activities for new clients
- Perform teller functions and provide backup support to other branches
- Provide assistance and training to colleagues and serve as a mentor
- Offer additional products and services in the best interest of the customer
Requirements
- Highly motivated team-player with ability to develop and maintain collaborative relationships
- Strong written and verbal communication skills
- Intermediate PC proficiency
- Intermediate proficiency in Google Docs and Microsoft Office products
- 2+ years of customer service experience
- 1+ years of retail banking experience
- Cash handling experience preferred
- Cross selling experience preferred
- Consumer credit experience preferred
- Platform banking experience preferred
- High school diploma or GED
- Bachelor’s degree preferred or equivalent education and related training or experience
Qualifications
- High school diploma or GED
- Bachelor’s degree preferred or equivalent education and related training or experience
Skills
- Intermediate PC proficiency
- Intermediate proficiency in Google Docs and Microsoft Office products
Benefits
Ameris Bank offers a comprehensive employee benefit package including medical, dental, and vision insurance, life insurance, long-term disability coverage, paid sick and vacation leave, holidays, volunteer/service day, employee stock purchase plan, 401(k) retirement plan, flexible spending accounts, health savings account, health reimbursement arrangement, supplemental life and other insurance plans, identity theft protection, pet insurance, legal insurance, employee assistance program, employee advocacy program, tickets at work, AT&T employee discount, wellness discounts, and more.
Banking Advantages
- Free Interest Checking
- Free Safe Deposit Box
- Free Money Orders, Travelers’ Checks and Cashier Checks
- Discount on Mortgage Origination Fee
- Free Online Banking and Free Unlimited Online Bill Payment
- Employee Banking Perks
Disclaimer
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities