Personal Banker

Job Summary

Responsible for serving as a consultant to customers by conducting customer financial profiles, identifying customer needs, and cross-selling and up-selling opportunities. Seek to attract, expand, and retain client relationships and is responsible for contributing to the financial growth of the banking center.

Essential Functions, Duties And Responsibilities

• Establish, expand, and retain high-value consumer and business client relationships.
• Proactively communicate with current and prospective clients to educate, ensure understanding, resolve issues, develop, and maintain customer loyalty and solicit customer feedback to improve bank performance.
• Apply need-based sales techniques and conduct customer financial profiles to attract, expand, and retain client relationships by identifying products and services.
• Maintain a working knowledge of banking products and promotions.
• Open new accounts and service existing accounts.
• Accountable for achievement of defined sales and service goals.
• Make recommendations to supervisors concerning the budgetary needs of the branch and methods to improve the client's experience.
• Work to understand the root causes of customer service issues.
• Identify and implement resolutions for service issues involving supervisors on more complex issues.
• Conduct onboarding activities for new clients.
• May perform teller functions when needed.
• Provide backup support to other branches as needed.
• May provide assistance and training to other colleagues and serve as a mentor.
• May perform all sales and service functions of the branch as needed.
• PRACTICE ETHICAL SALES BEHAVIORS IN ACCORDANCE WITH THE BANK'S CORE VALUES OF INTEGRITY AND HONESTY.
• ALWAYS ACT IN THE BEST INTEREST OF THE CUSTOMER WHEN OFFERING ADDITIONAL PRODUCTS AND SERVICES.

Required Knowledge, Skills And Competencies

• Highly motivated team-player with ability to develop and maintain collaborative relationships.
• Strong written and verbal communication skills.
• Intermediate PC proficiency.
• Intermediate proficiency in Google Docs and Microsoft Office products.

Industry And Work Experience

• 2 or more years of customer service experience required.
• 1 or more years of retail banking experience required.
• Cash handling experience preferred.
• Cross selling experience preferred.
• Consumer credit experience preferred.
• Platform banking experience preferred.

Academic

• Bachelor’s degree preferred or equivalent education and related training or experience required.

Benefits

Ameris Bank provides a comprehensive employee benefit package to all eligible employees. Medical, Dental and Vision Insurance. Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment. Life Insurance provided at no additional cost to employees. Accidental Death & Dismemberment Coverage. Long-Term Disability Coverage. Paid Sick and Vacation Leave. 11 Holidays. Volunteer/Service Day. Employee Stock Purchase Plan. 401(k) Retirement Plan. Ameris Bank matches 50% of your first 8% of contributions to the plan. Flexible Spending Accounts. Health Savings Account. Health Reimbursement Arrangement. Supplemental Life & Other Insurance Plans. Identity Theft Protection. Pet Insurance. Legal Insurance. Employee Assistance Program. Employee Advocacy Program. Tickets at Work (Entertainment discounts for Ameris Bank Employees). AT&T Employee Discount. Wellness Discounts for Medical Premiums and Other Rewards. Employee Referral Incentive. Education Assistance. Employee Resource Groups. Banking Advantages For Employees. Free Interest Checking. Free Safe Deposit Box. Free Money Orders, Travelers’ Checks and Cashier Checks. Discount on Mortgage Origination Fee. Free Online Banking and Free Unlimited Online Bill Payment. Employee Banking Perks.

Disclaimer

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.