Personal Banker

Responsibilities

• Provides "fast, easy, and personal" consistent with Company client service standards, including by resolving problems, building relationships, handling special requests, greeting clients in a friendly manner that makes them feel welcome to Academy Bank, and taking ownership in all situations ensuring follow through and a timely resolution.
• Promotes consumer/small business banking products and services to clients and prospects using direct sales techniques in and around the assigned banking center, that include handing out product brochures, engaging potential clients in conversations about banking needs, and speaking with knowledge and positivity about the bank's products and services.
• Achieves specific sales goals on a daily, monthly, quarterly and annual basis.
• Develops and maintains relationships with business partners to maximize opportunities and to achieve sales standards.
• Opens checking and savings accounts, processes client transactions, and recommends other bank products, including credit cards and loans.
• Actively demonstrates digital expertise by using our digital platforms and educating clients and associates about our digital banking platforms. This includes, but is not limited to, online banking and bill pay/external transfers, mobile banking app to include text alerts and mobile deposits, usage of smart ATM/ITM's, usage of chat box, and all other self-service channels.
• Works closely with clients and business partners to refer products and services to other business lines.
• Educates and provides clients with other banking services; resolves client concerns and issues efficiently and effectively.

Requirements

• Enthusiastic/self-motivated individuals with proven success at delivering solutions that help our clients achieve financial freedom and peace of mind.
• Proven ability to build professional relationships with existing and potential clients to understand their financial needs.
• Ability to conduct accurate banking transactions in a fast-paced environment.
• Strong interpersonal skills and the ability to engage in conversations with clients and prospects.
• Ability to work independently and as part of a team to achieve individual and group goals.
• Basic computer skills, including proficiency with digital banking platforms.
• Knowledge of consumer/small business banking products and services.
• Ability to maintain confidentiality and protect client and bank assets.
• Understanding and adherence to regulatory compliance and company policies.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of relevant customer service or sales experience.
• Experience in banking or finance preferred.
• Ability to work flexible hours, including evenings and weekends.

Skills

• Excellent verbal and written communication skills.
• Ability to handle multiple tasks and prioritize responsibilities.
• Strong problem-solving and customer service skills.
• Proficiency with digital banking platforms.
• Ability to work independently and as part of a team.

Benefits

• Compensation: Minimum of $16.50 per hour.
• Incentive compensation based on achievement of established incentive goals.
• Benefits: Medical, dental, vision, 401(k) plan, company-paid life insurance, short and long-term disability insurance, company-paid vacation, paid leave and holidays.

Pay

Minimum hourly wage of $16.50.

Schedule

Flexible schedule to accommodate banking center operations.