Personal Banker

Responsibilities

• Provides "fast, easy, and personal" consistent with Company client service standards, including by resolving problems, building relationships, handling special requests, greeting clients in a friendly manner that makes them feel welcome to Academy Bank, and taking ownership in all situations ensuring follow through and a timely resolution.
• Promotes consumer/small business banking products and services to clients and prospects using direct sales techniques in and around the assigned banking center, that include handing out product brochures, engaging potential clients in conversations about banking needs, and speaking with knowledge and positivity about the bank's products and services.
• Achieves specific sales goals on a daily, monthly, quarterly and annual basis.
• Develops and maintains relationships with business partners to maximize opportunities and to achieve sales standards.
• Provides a broad base of financial services with the goal of earning 100% of the client's business.
• Opens checking and savings accounts, processes client transactions, and recommends other bank products, including credit cards and loans.
• Actively demonstrates digital expertise by using our digital platforms and educating clients and associates about our digital banking platforms.
• Works closely with clients and business partners to refer products and services to other business lines.
• Educates and provides clients with other banking services; resolves client concerns and issues efficiently and effectively.

Requirements

• Enthusiastic/self-motivated individuals with proven success at delivering solutions that help our clients achieve financial freedom and peace of mind.
• Proven ability to build professional relationships with existing and potential clients to understand their financial needs.
• Ability to conduct accurate banking transactions in a fast-paced environment.
• Strong interpersonal skills and the ability to handle special requests and resolve problems.
• Knowledgeable about consumer/small business banking products and services.
• Ability to work independently and as part of a team to achieve individual and group goals.
• Basic computer skills, including proficiency with digital banking platforms.
• Ability to maintain confidentiality and protect client and bank assets.
• Understanding and adherence to regulatory compliance and company policies.

Qualifications

• High school diploma or equivalent.
• Minimum of one year of customer service experience preferred.
• Experience in banking or finance industry is a plus.
• Ability to work flexible hours, including evenings and weekends.

Skills

• Excellent verbal and written communication skills.
• Ability to build and maintain positive relationships with clients and colleagues.
• Proficiency in digital banking platforms.
• Strong problem-solving and customer service skills.
• Ability to work independently and as part of a team.

Benefits

• Compensation: Minimum of $20.00 per hour, with additional incentive compensation based on achievement of established goals.
• Benefits: Medical, dental, vision, 401(k) plan, company-paid life insurance, short and long-term disability insurance, vacation, paid leave, and holidays.