Personal Banker

Responsibilities

• Provides "fast, easy, and personal" consistent with Company client service standards, including by resolving problems, building relationships, handling special requests, greeting clients in a friendly manner that makes them feel welcome to Academy Bank, and taking ownership in all situations ensuring follow through and a timely resolution.
• Promotes consumer/small business banking products and services to clients and prospects using direct sales techniques in and around the assigned banking center, that include handing out product brochures, engaging potential clients in conversations about banking needs, and speaking with knowledge and positivity about the bank's products and services.
• Achieves specific sales goals on a daily, monthly, quarterly and annual basis.
• Develops and maintains relationships with business partners to maximize opportunities and to achieve sales standards.
• Opens checking and savings accounts, processes client transactions, and recommends other bank products, including credit cards and loans.
• Actively demonstrates digital expertise by using our digital platforms and educating clients and associates about our digital banking platforms. This includes, but is not limited to, online banking and bill pay/external transfers, mobile banking app to include text alerts and mobile deposits, usage of smart ATM/ITM's, usage of chat box, and all other self-service channels.
• Works closely with clients and business partners to refer products and services to other business lines.
• Educates and provides clients with other banking services; resolves client concerns and issues efficiently and effectively.

Requirements

• Enthusiastic/self-motivated individuals with proven success at delivering solutions that help our clients achieve financial freedom and peace of mind.
• Understanding and promoting bank products and services to individuals and companies.
• Conducting accurate banking transactions in a fast-paced environment.
• Working with a team to achieve individual and group goals.

Qualifications

• High school diploma or equivalent.
• Minimum of one year of customer service experience preferred.
• Experience in banking or financial services is a plus.
• Ability to work independently and as part of a team.
• Strong interpersonal and communication skills.
• Basic computer skills, including proficiency with Microsoft Office.

Skills

• Excellent verbal and written communication skills.
• Ability to build and maintain strong client relationships.
• Proficiency with digital banking platforms.
• Knowledge of banking products and services.
• Ability to handle multiple tasks and prioritize responsibilities.

Benefits

• Compensation: Minimum of $20.00 per hour, with additional incentive compensation based on achievement of established incentive goals.
• Benefits: Medical, dental, vision, 401(k) plan, company-paid life insurance, short and long-term disability insurance, company-paid vacation, paid leave and holidays.

Pay

The Personal Banker position pays a minimum of $20.00 per hour.

Schedule

Working at the worksite during regular business hours and/or assigned hours.