Personal Banker

About the role

A Personal Banker is responsible for selling a full range of banking services and products with an emphasis on growing customer relationships and is actively engaged in outside business development. This position has primary responsibility for sales and service delivery. The position requires exceptional customer service and problem‑solving skills. The Personal Banker actively participates in sales efforts and campaigns and customer service opportunities. Business development is also a primary focus and the Personal Banker must be able to manage time proficiently, make calls and maintain an active business pipeline. The bank’s core values include being relationship‑driven, ethical, leading by example, accountable, team‑player, embracing dreams, celebrating diversity, supporting equality, community‑oriented, and maintaining open and honest communication. The employee works in a general office environment, using office equipment such as a phone, computer, adding machine and currency/coin counters; must be able to stand for extended periods and occasionally bend, reach, squat, and lift up to 25 pounds; noise level is quiet to moderate with light foot traffic; frequent interaction with the general public is required.

Responsibilities

• Adhere to the Core Values of 1st Security Bank and demonstrate dependability and reliability in all aspects of the position.
• Understands and promotes the Bank’s Customer Service Protocols in daily branch operations.
• Self‑starter that can work under minimal supervision.
• Ability to multitask and prioritize job responsibilities as required while maintaining organization.
• Excellent and professional oral and written communication skills and follow‑up when corresponding with employees and customers.
• Ability to identify weaknesses in current bank processes to improve operational efficiency and the customer experience.
• Must know the features and benefits of 1st Security’s products and services.
• Required to be fully knowledgeable and skilled in the areas of teller, vault and safe deposit box to support and back‑up the team when needed.
• Appropriately uses open ended profiling questions during each customer interaction and recommends appropriate bank products and services.
• Demonstrates an excellent ability to “ask for the business” and to “close the sale”.
• Consistently documents appropriate customer information in a timely basis in Bank’ system of record.
• Opens new accounts for consumers and business customers in strict accordance with bank’s policies and procedures, including, but not limited to the Customer Information Program (CIP) and Bank Secrecy Act (BSA).
• Appropriately cross‑sells additional bank’s products and services.
• Actively maintains a business development pipeline.
• Appropriately refers prospects to other bank partners (e.g. Home Lending,