Personal Banker Associate II- Michigan American
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, remove boilerplate, navigation, legal, EEO, duplicated lines, application instructions. Must not create sections with filler like "commensurate with experience". Must not create Pay/Schedule/Benefits unless posting actually states them.
Let's parse the posting.
Content:
- Opening: "Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank." This is marketing fluff; maybe part of About the role? Could be considered "About the role". We'll include.
- "General Function Selected candidates are intended to become a Retail Personal Banker II after completing a 4-8 week on-boarding and education program that includes rotations in Operations and Sales & Service. There will be a certification at the conclusion of the program to provide selected candidates the opportunity to demonstrate skills necessary to successfully perform a role within the Retail Personal Banker job family. The Retail Personal Banker II role is a sales position with a primary focus on sales development and relationship building through the promotion of deposits, loans, fee-based services and the retention of customers. Responsible for selling a full range of banking products and services to meet existing and prospective customer's needs, while providing specialized care and service to existing and prospective bank customers. Utilize and promote the consultative sales and service process, using the prescribed tools and interacting with the staff for referral activity. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types."
That's description of role; could be About the role.
Then "Essential Duties And Responsibilities" list bullet points (though not bullet but sentences separated by periods). We'll extract each duty as list items.
List of duties:
- Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
- Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
- Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
- Primarily focused on cross-selling to existing customer base and engaging in outside sales activities (i.e. Membership Advantage onsite presentations, business sales calls, community financial literacy events, etc.) as directed.
- Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions.
- Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L.
- Provide guidance to CSRs with respect to the sales and referral process.
- Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
- Act with confidence by answering customer questions and owning customer issues.
- Maintain a position of trust and responsibility by keeping all business confidential.
- Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
- Adhere to established policies and procedures while opening/servicing the full range of Retail products.
- Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
- Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
- Keep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure.
Then "Supervisory Responsibilities None." Not needed.
Then "Minimum Knowledge, Skills And Abilities Required" list:
- College degree or work experience providing transferrable skills or combination of education and experience.
- Experience in the financial industry preferred.
- Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers.
- Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
- Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
- Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions.
- This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration Required for employment in this position.
Then "Working Conditions Normal office environment.Extending viewing of computer screens.This program will require the ability to travel within the affiliate for training as well as scheduling flexibility.Travel outside of the affiliate will be required for various classroom training sessions."
Then "Personal Banker Associate II- Michigan American At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner."
Then location: "LOCATION -- Dearborn, Michigan 48126"
Then boilerplate about agencies, EEO etc. Remove.
Thus we have content for sections:
- About the role: includes opening paragraph and General Function description. Could combine.
- Responsibilities: list of duties.
- Requirements/Qualifications/Skills: The posting has "Minimum Knowledge, Skills And Abilities Required". Could treat as Requirements (or Qualifications). We need to decide which sections to output. We have headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We should avoid thin sections. We can combine Requirements, Qualifications, Skills into one section maybe "Requirements". But we need to follow instruction: use headings for those categories if we have content. We could put all under "Requirements". Or we could split: Requirements (education/experience), Qualifications (certifications like S.A.F.E.), Skills (math, communication). However we risk creating thin sections. Better to have a single "Requirements" section covering all.
Benefits: The posting mentions benefits: "Our Total Rewards include comprehensive benefits and differentiated compensation offerings..." and link to benefits page. That's specific enough to create Benefits section.
Pay: The posting mentions base salary reflective of range, varies based on factors. That's somewhat vague but still mentions salary range. It says "The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location." That's not a specific number but indicates pay range. According to instruction: do NOT create Pay section unless posting actually states them. It does state base salary reflective of range, but not specific numbers. Is that enough? It says "The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S." That's a statement about pay. It's not filler like "commensurate with experience" but it's still generic. However it's still stating that there is a salary range. I'd say we can include Pay section with that sentence.
Schedule: Not mentioned explicitly; only mentions travel flexibility, scheduling flexibility, but not schedule like full-time/part-time. Not specific enough. So we should not create Schedule section.
Thus sections: About the role, Responsibilities, Requirements, Benefits, Pay.
We need to output HTML fragment with headings and - for lists,
for prose.
We must not repeat job title as heading. Not include Job ID etc.
We must preserve all substantive info; do not invent or summarize away detail. So we need to keep all details from the posting, but we can rephrase? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." Means we should not omit details, but we can reformat. Likely we should keep the sentences as is, maybe split into list items.
We need to ensure we don't lose any details. Let's capture all substantive sentences.
From opening: "Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank." That's marketing but substantive? It's part of posting. We'll keep.
General Function paragraph: we need to keep all sentences.
Let's copy that paragraph exactly:
"Selected candidates are intended to become a Retail Personal Banker II after completing a 4-8 week on-boarding and education program that includes rotations in Operations and Sales & Service. There will be a certification at the conclusion of the program to provide selected candidates the opportunity to demonstrate skills necessary to successfully perform a role within the Retail Personal Banker job family. The Retail Personal Banker II role is a sales position with a primary focus on sales development and relationship building through the promotion of deposits, loans, fee-based services and the retention of customers. Responsible for selling a full range of banking products and services to meet existing and prospective customer's needs, while providing specialized care and service to existing and prospective bank customers. Utilize and promote the consultative sales and service process, using the prescribed tools and interacting with the staff for referral activity. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types."
We'll keep that.
Now duties list: we need to keep each duty exactly as in posting. Let's extract each bullet as separate sentence.
I'll list them:
1. Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
2. Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
3. Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
4. Primarily focused on cross-selling to existing customer base and engaging in outside sales activities (i.e. Membership Advantage onsite presentations, business sales calls, community financial literacy events, etc.) as directed.
5. Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions.
6. Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L.
7. Provide guidance to CSRs with respect to the sales and referral process.
8. Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
9. Act with confidence by answering customer questions and owning customer issues.
10. Maintain a position of trust and responsibility by keeping all business confidential.
11. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
12. Adhere to established policies and procedures while opening/servicing the full range of Retail products.
13. Participate
- for lists,
for prose. We must not repeat job title as heading. Not include Job ID etc. We must preserve all substantive info; do not invent or summarize away detail. So we need to keep all details from the posting, but we can rephrase? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." Means we should not omit details, but we can reformat. Likely we should keep the sentences as is, maybe split into list items. We need to ensure we don't lose any details. Let's capture all substantive sentences. From opening: "Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank." That's marketing but substantive? It's part of posting. We'll keep. General Function paragraph: we need to keep all sentences. Let's copy that paragraph exactly: "Selected candidates are intended to become a Retail Personal Banker II after completing a 4-8 week on-boarding and education program that includes rotations in Operations and Sales & Service. There will be a certification at the conclusion of the program to provide selected candidates the opportunity to demonstrate skills necessary to successfully perform a role within the Retail Personal Banker job family. The Retail Personal Banker II role is a sales position with a primary focus on sales development and relationship building through the promotion of deposits, loans, fee-based services and the retention of customers. Responsible for selling a full range of banking products and services to meet existing and prospective customer's needs, while providing specialized care and service to existing and prospective bank customers. Utilize and promote the consultative sales and service process, using the prescribed tools and interacting with the staff for referral activity. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types." We'll keep that. Now duties list: we need to keep each duty exactly as in posting. Let's extract each bullet as separate sentence. I'll list them: 1. Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs. 2. Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition. 3. Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews. 4. Primarily focused on cross-selling to existing customer base and engaging in outside sales activities (i.e. Membership Advantage onsite presentations, business sales calls, community financial literacy events, etc.) as directed. 5. Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions. 6. Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L. 7. Provide guidance to CSRs with respect to the sales and referral process. 8. Promote customer satisfaction with a friendly, helpful demeanor and professionalism. 9. Act with confidence by answering customer questions and owning customer issues. 10. Maintain a position of trust and responsibility by keeping all business confidential. 11. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. 12. Adhere to established policies and procedures while opening/servicing the full range of Retail products. 13. Participate