Personal Banker Associate II - Hollywood Denovo FC

About the Role

Selected candidates will undergo a 4-8 week on-boarding and education program, including rotations in Operations and Sales & Service, to become a Retail Personal Banker II. The program concludes with a certification to demonstrate skills necessary for the role. This position focuses on sales development, relationship building, and promoting deposits, loans, and fee-based services while retaining customers.

Responsibilities

• Use the consultative sales process and Financial Needs Assessment to build customer profiles and identify financial needs.
• Maintain knowledge of Retail consumer and small business products/services, recommending appropriate solutions.
• Utilize CAMP and other marketing tools to proactively reach out to customers and set appointments for financial reviews.
• Engage in cross-selling to existing customers and participate in outside sales activities (e.g., onsite presentations, business calls, community events).
• Establish relationships with Business Partners (Mortgage, Small Business, Commercial, Investment) for holistic financial solutions.
• Meet/exceed customer experience and production goals, enhancing year-over-year revenue growth.
• Provide guidance to Customer Service Representatives (CSRs) on sales and referral processes.
• Promote customer satisfaction with professionalism and a friendly demeanor.
• Maintain confidentiality and adhere to the Bancorp Code of Business Conduct and Ethics.
• Follow policies and procedures for opening/servicing Retail products and participate in loan processes.
• Stay updated on Retail procedures to mitigate fraudulent activity and risk.

Qualifications

• College degree, transferable work experience, or a combination of education and experience.
• Experience in the financial industry preferred.
• Demonstrated ability to develop comfort with sales activities for acquiring new customers and cross-selling.
• Understanding of advanced math functions for credit and financial analysis.
• Professional representation in appearance and communication.
• Ability to develop knowledge of Retail policies and procedures for sound decision-making.
• S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) required.

Working Conditions

• Normal office environment with extended computer screen viewing.
• Travel within the affiliate for training and scheduling flexibility required.
• Occasional travel outside the affiliate for classroom training sessions.

Location

Hollywood, Florida 33021

The base salary for this position reflects the range for similar roles across the U.S., with individual salaries varying based on factors like skillset, experience, education, and location. Fifth Third offers comprehensive benefits and differentiated compensation, supporting physical, financial, emotional, and social well-being. For more details, visit 53.com Careers.