Personal Banker Associate II Clearlake

General Function

Selected candidates are intended to become a Retail Personal Banker II after completing a 4‑8 week onboarding and education program that includes rotations in Operations and Sales & Service. The program concludes with a certification that provides candidates the opportunity to demonstrate the skills necessary to successfully perform a role within the Retail Personal Banker job family. The Retail Personal Banker II role is a sales position with a primary focus on sales development and relationship building through the promotion of deposits, loans, fee‑based services and the retention of customers. The role is responsible for selling a full range of banking products and services to meet existing and prospective customers' needs, while providing specialized care and service. The incumbent utilizes and promotes the consultative sales and service process, using prescribed tools and interacting with staff for referral activity, and is accountable for risk management, ethical behavior, and delivering a positive customer experience.

Essential Duties and Responsibilities

• Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
• Maintain an in‑depth knowledge of retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
• Utilize CAMP and other approved marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
• Primarily focus on cross‑selling to existing customers and engage in outside sales activities (e.g., Membership Advantage onsite presentations, business sales calls, community financial literacy events) as directed.
• Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, holistic financial solutions.
• Consistently meet or exceed customer experience and individual/team production goals and enhance year‑over‑year revenue growth as measured by the Financial Center P&L.
• Provide guidance to CSRs regarding the sales and referral process.
• Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
• Answer customer questions confidently and own customer issues.
• Maintain a position of trust and responsibility by keeping all business confidential.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies, maintaining ethical behavior at all times.
• Adhere to established policies and procedures while opening/servicing the full range of retail products.
• Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
• Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
• Stay up to date on retail procedures to mitigate fraudulent activity and unnecessary risk or exposure.

Minimum Knowledge, Skills, and Abilities

• College degree or work experience providing transferable skills, or a combination of education and experience.
• Experience in the financial industry preferred.
• Demonstrated ability to develop comfort with sales activities designed to acquire new consumer household and small business customers and/or cross‑sell to established customers.
• Ability to understand advanced math functions for analysis of credit and financial information.
• Professional appearance and verbal/written communication representing Fifth Third Bank.
• Ability to develop working knowledge of retail policies and procedures and use good judgment in decision‑making.
• Requirement for S.A.F.E. Act registration at time of employment through the Nationwide Mortgage Licensing System (NMLS); registration required for employment.

Compensation and Benefits

Fifth Third offers a total rewards package that includes comprehensive benefits and differentiated compensation. The base salary is reflective of the range for all roles within this pay grade across the U.S., with individual salaries varying based on role, skillset, experience, education, and geographic location. Benefits programs support physical, financial, emotional, and social well‑being of employees and their families. More details are available on the Fifth Third Careers benefits page.

Location

Houston, Texas 77062

Supervisory Responsibilities

None.