Personal Banker Associate I (Westwood)

About the role

The Personal Banker I position provides an exceptional customer experience by cultivating, maintaining, and enhancing long-lasting relationships with existing and prospective customers. This role processes teller transactions and works as a member of the platform staff, helping customers understand and address their financial needs through consultative sales and service.

Accountable for risk management, ethical behavior, and driving a positive customer experience while operating within the Bank's risk appetite.

Responsibilities

• Create a memorable customer experience by cultivating and enhancing relationships in an assigned book of business through proactive outreach (in-person, phone, or other channels).
• Use a consultative approach to uncover customer needs and tailor recommendations, solutions, or advice.
• Maintain working knowledge of products, services, and processes offered by the bank.
• Collaborate with internal partners to meet customer needs and resolve problems.
• Analyze customer credit data and financial information to align solutions with their needs.
• Provide customer support to reinforce the value of current and new technology.
• Process teller transactions and adhere to balancing guidelines.
• Follow the Bancorp Code of Business Conduct and Ethics, modeling expected ethical behavior.
• Other duties as assigned.

Requirements

• High School Diploma/GED and 6 months of customer service experience, or a college degree or equivalent military experience.
• Demonstrated ability to develop relationships with new customers and deepen existing ones.
• Professional verbal and written communication skills.
• Business acumen and sound decision-making ability.
• SAFE Act registration through the Nationwide Mortgage Licensing System (NMLS) at the time of employment.

Working conditions: Normal office environment with extended computer screen use.

Benefits

Fifth Third’s Total Rewards include comprehensive benefits and differentiated compensation offerings, such as:

• Base salary reflective of the role’s pay grade (individual salaries vary based on skillset, experience, education, and location).
• Eligibility to participate in an incentive compensation plan based on company, line of business, and/or individual performance.
• Extensive benefits programs supporting physical, financial, emotional, and social well-being for employees and their families. Learn more about benefits.

Location: Kalamazoo, Michigan 49006