Personal Banker Associate I - Santa Cruz East

About the role

Discover a career in banking at Fifth Third Bank. The Personal Banker I position provides an exceptional customer experience by cultivating, maintaining, and enhancing long-lasting relationships with existing and prospective customers.

Responsibilities

• Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in a assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate
• Use a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations/solutions/advice
• Maintain working knowledge of products, services, and processes offered
• Work collaboratively with internal partners to ensure customer's needs are met and all problems are resolved
• Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs
• Provide customer support needed reinforcing the value of current and new technology
• Process teller transactions and adhere to balancing guidelines

Requirements

• High School Diploma/GED and 6 months customer service experience, or college degree or equivalent military experience
• Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships
• Ability to professionally represent Fifth Third Bank in verbal and written communication
• Demonstrated ability in making sound decisions

Qualifications

• SAFE Act registration through the Nationwide Mortgage Licensing System (NMLS) required at the time of employment

Skills

• Business acumen

Benefits

You can learn more about our extensive benefits programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html

Pay

Total Base Pay Range: $43,680.00 - $69,900.00 USD

Schedule

Normal office environment. Extending viewing of computer screens.