Personal Banker Associate I - Melbourne, FL

General Function

Selected candidates are intended to become a Retail Personal Banker I after completing a 4‑8 week onboarding and education program that includes rotations in operations and Sales & Service. The program concludes with a certification that demonstrates the skills necessary to perform successfully within the Retail Personal Banker job family. The Personal Banker I is a Financial Center position focused on using a consultative sales process to proactively identify and meet the financial needs of customers or prospects. The role includes acquiring new households and deepening existing customer relationships through lobby leadership (Financial Centers), aisle time (Bank Marts), and tele‑consulting, as well as processing teller transactions and working as a member of the platform staff. The incumbent is responsible and accountable for risk, follows policies and procedures, and strives to do the right thing for customers and colleagues while delivering a positive customer experience.

Essential Duties and Responsibilities

• Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
• Maintain an in‑depth knowledge of retail consumer and small‑business products/services and recommend appropriate solutions using the bank’s value proposition.
• Utilize CAMP and other approved marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
• Primarily focus on cross‑selling to existing customers and engaging in outside‑sales activities (e.g., Membership Advantage onsite presentations, business sales calls, community financial‑literacy events) as directed.
• Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial, Investment) and refer customers when appropriate to provide timely, holistic financial solutions.
• Consistently meet or exceed customer‑experience and individual/team production goals, enhancing year‑over‑year revenue growth as measured by the Financial Center P&L.
• Provide guidance to CSRs regarding the sales and referral process.
• Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
• Answer customer questions confidently and own customer issues.
• Maintain a position of trust and responsibility by keeping all business confidential.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies, maintaining ethical behavior at all times.
• Adhere to established policies and procedures while opening/servicing the full range of retail products.
• Participate in the consumer loan and bank‑card process, owning sourced loans from application through closing.
• Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
• Stay up to date on retail procedures that mitigate fraudulent activity and unnecessary risk or exposure.

Supervisory Responsibilities

None.

Minimum Knowledge, Skills and Abilities

• College degree or work experience providing transferable skills, or a combination of education and experience.
• Experience in the financial industry preferred.
• Demonstrated ability to develop comfort with sales activities designed to acquire new consumer households and small‑business customers or cross‑sell to established customers.
• Ability to understand advanced math functions for analysis of credit and financial information.
• Professional appearance and verbal/written communication representing Fifth Third Bank.
• Ability to develop a working knowledge of retail policies and procedures and use good judgment in decision‑making.
• Requirement for S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS); registration details are available at the NMLS website.

Working Conditions

• Normal office environment.
• Extended viewing of computer screens.
• Travel within the affiliate for training and scheduling flexibility.
• Travel outside the affiliate for various classroom training sessions.

Compensation and Benefits

The base salary for this position reflects the range of salary levels for all roles within this pay grade across the United States; individual salaries vary based on role, relevant skillset, experience, education, and geographic location. Total Rewards include comprehensive benefits designed to support physical, financial, emotional, and social well‑being. Detailed information about the benefits programs is available on the Fifth Third Careers page.

Location

Melbourne, Florida 32904