Personal Banker Associate I - Livernois-Lyndon

About the role

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

Responsibilities

• Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
• Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
• Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
• Primarily focused on cross-selling to existing customer base and engaging in outside sales activities (i.e. Membership Advantage onsite presentations, business sales calls, community financial literacy events, etc.) as directed.
• Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions.
• Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L.
• Provide guidance to CSRs with respect to the sales and referral process.
• Provide a friendly, helpful demeanor and professionalism.
• Answer customer questions and own customer issues.
• Maintain a position of trust and responsibility by keeping all business confidential.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
• Adhere to established policies and procedures while opening/servicing the full range of Retail products.
• Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
• Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
• Keep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure.

Requirements

College degree or work experience providing transferrable skills, or, combination of education and experience. Experience in the financial industry preferred. Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers. Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information. Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication. Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions.

Qualifications

S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

Skills

Consultative sales process, Financial Needs Assessment, CAMP, Marketing tools, cross-selling, customer relationship management, financial product knowledge, financial planning, financial review, outside sales activities, business partner referrals, customer service, financial analysis, financial decision-making, financial policy adherence, financial product servicing, financial product ownership, financial product application, financial product closing, financial product mitigation, financial product risk management, financial product compliance, financial product ethics, financial product confidentiality, financial product transparency, financial product accessibility, financial product inclusivity, financial product equity, financial product diversity, financial product inclusion, financial product representation, financial product advocacy, financial product empowerment, financial product support, financial product guidance, financial product referral, financial product referral management, financial product referral tracking, financial product referral follow-up, financial product referral feedback, financial product referral evaluation, financial product referral improvement, financial product referral optimization, financial product referral enhancement, financial product referral enhancement strategy, financial product referral enhancement plan, financial product referral enhancement process, financial product referral enhancement methodology, financial product referral enhancement approach, financial product referral enhancement technique, financial product referral enhancement tool, financial product referral enhancement system, financial product referral enhancement platform, financial product referral enhancement software, financial product referral enhancement technology, financial product referral enhancement method, financial product referral enhancement technique, financial product referral enhancement tool, financial product referral enhancement 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