Personal Banker Associate I - Lighthouse Point DeNovo

About the role

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

Responsibilities

• Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
• Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
• Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
• Primarily focused on cross-selling to existing customer base and engaging in outside sales activities (i.e. Membership Advantage onsite presentations, business sales calls, community financial literacy events, etc.) as directed.
• Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions.
• Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L.
• Provide guidance to CSRs with respect to the sales and referral process.
• Provide a friendly, helpful demeanor and professionalism.
• Answer customer questions and own customer issues.
• Maintain a position of trust and responsibility by keeping all business confidential.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
• Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
• Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
• Keep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure.

Requirements

College degree or work experience providing transferrable skills, or, combination of education and experience. Experience in the financial industry preferred. Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers. Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information. Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication. Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions. This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

Qualifications

None specified.

Skills

Consultative sales process, Financial Needs Assessment, Retail consumer and small business products/services, CAMP and other approved Marketing tools, cross-selling, outside sales activities, Business Partners (Mortgage, Small Business, Commercial and Investment), consumer loan and bankcard process, consumer loan ownership, consumer loan application through closing, consumer loan closing process, consumer loan fraud mitigation, consumer loan risk management, consumer loan policy adherence, consumer loan ethics compliance, consumer loan confidentiality maintenance, consumer loan professional representation, consumer loan appearance standards, consumer loan verbal/written communication, consumer loan decision-making, consumer loan performance measurement, consumer loan goal setting, consumer loan team collaboration, consumer loan customer interaction, consumer loan customer satisfaction, consumer loan customer issue resolution, consumer loan customer relationship management, consumer 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