Jobs · Finance · Michigan

Personal Banker Associate I- Jackson Zeeb

Fifth Third Bank · Ann Arbor, MI · 1 mo ago
FinanceFull-time
We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, remove boilerplate (cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions). Must not create sections with filler like "commensurate with experience". Must not create Pay/Schedule/Benefits unless posting actually states them. Let's parse the posting. Content: - Opening: "Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank." This is marketing fluff; maybe part of "About the role"? Could be considered generic but we can include as part of About the role. - "General Function Selected candidates are intended to become a Retail Personal Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and Sales & Service. There will be a certification at the conclusion of the program to provide selected candidates the opportunity to demonstrate skills necessary to successfully perform a role within the Retail Personal Banker job family. The Personal Banker I is a Financial Center position focused on using the consultative sales process to proactively identify and meet the financial needs of customers or prospects. The Personal Banker I maintains focus on acquiring new households and/or deepening existing customer relationships through a variety of activities, including but not limited to lobby leadership (Financial Centers) or aisle time (Bank Marts) and tele-consulting. This role is responsible for processing teller transactions as well as working as a member of the platform staff. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types." That's description of role; could be "About the role" or "Responsibilities". We'll split. - "Essential Duties And Responsibilities" list: many bullet-like sentences separated by periods. We need to convert to
  • . Must preserve all. List items: 1. Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs. 2. Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition. 3. Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews. 4. Primarily focused on cross-selling to existing customer base and engaging in outside sales activities (i.e. Membership Advantage onsite presentations, business sales calls, community financial literacy events, etc.) as directed. 5. Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions. 6. Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L. 7. Provide guidance to CSRs with respect to the sales and referral process. 8. Promote customer satisfaction with a friendly, helpful demeanor and professionalism. 9. Act with confidence by answering customer questions and owning customer issues. 10. Maintain a position of trust and responsibility by keeping all business confidential. 11. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. 12. Adhere to established policies and procedures while opening/servicing the full range of Retail products. 13. Participate in the consumer loan and bankcard process, owning sourced loans from application through closing. 14. Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager. 15. Keep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure. - "Supervisory Responsibilities None." That's a statement; maybe we can include under Responsibilities or as a note. Could be omitted as not substantive? It says none; maybe we can include as a short p: "Supervisory Responsibilities: None." But we need to avoid filler? It's actual content. Could include under Responsibilities as a note. - "Minimum Knowledge, Skills And Abilities Required" list: sentences. List: - College degree or work experience providing transferrable skills, or, combination of education and experience. - Experience in the financial industry preferred. - Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers. - Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information. - Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication. - Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions. - This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position. - "Working Conditions" list: - Normal office environment. - Extending viewing of computer screens. - This program will require the ability to travel within the affiliate for training as well as scheduling flexibility. - Travel outside of the affiliate will be required for various classroom training sessions. - Then there is a paragraph about Personal Banker Associate I- Jackson Zeeb (maybe a name?). Actually "Personal Banker Associate I- Jackson Zeeb At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner." This includes benefits and compensation info. We need to decide if we can create Benefits and Pay sections. The posting mentions base salary reflective of range, salaries vary based on factors. That's not a specific number or range; it's generic. According to rule: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. The posting does mention benefits programs and a link to learn more; but does it state specific benefits? It says "Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being." That's generic but still states that there are benefits programs. However the rule says: never create Benefits sections unless the posting actually states them. It does state benefits programs exist, but not specifics. Is that considered filler? The rule says avoid filler like "commensurate with experience", "not specified", "N/A", "varies", "TBD". The benefits statement is vague but not exactly those placeholders. It says "extensive benefits programs". Might be considered substantive enough to include a Benefits section with a brief description and link. However we must not invent details. We can include a

    describing that they offer comprehensive benefits covering physical, financial, emotional, social well-being, and link to benefits page. Pay: The posting says base salary reflective of range, salaries vary based on factors. That's essentially "varies". According to rule, we should not create Pay section if it's just "varies". So we should omit Pay section. Schedule: Not mentioned. So omit Schedule. Location: "LOCATION -- Ann Arbor, Michigan 48103". This is location info. Could be part of About the role or a separate section? There's no heading for Location in the allowed list; we could include as a

    under About the role or as a separate

    . The instruction: Use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can only use those headings. Location is not in list, but we could embed location in About the role paragraph. Also there is a line: "Personal Banker Associate I- Jackson Zeeb". That seems like a name maybe a placeholder? Might be a specific employee? Could be considered boilerplate? Might be part of the posting but not needed. Might be considered a duplicated line? Not sure. It appears before the benefits paragraph. Might be a signature? We could treat it as part of the benefits paragraph? It says "Personal Banker Associate I- Jackson Zeeb At Fifth Third, we understand..." So it's like a name then sentence. Could be considered boilerplate (employee name). Might be safe to drop it as it's not substantive to the job. The instruction: remove duplicated lines, cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. This line is not clearly boilerplate but could be considered a signature. Safer to drop it? However it's part of the posting; but we can incorporate the following sentence after it. The sentence "At Fifth Third, we understand the importance..." is substantive about benefits. We could keep that sentence and drop the name prefix. Thus we will produce sections:

    About the role

    with paragraphs covering general function and description.

    Responsibilities

    with
    • list of essential duties.

      Requirements

      maybe combine Minimum Knowledge, Skills And Abilities Required and Working Conditions? Could separate into Requirements and Qualifications? The allowed headings include Requirements, Qualifications, Skills. We need to decide. We have Minimum Knowledge, Skills And Abilities Required (that's like Requirements). Also Working Conditions could be under Requirements or maybe a separate section like "Working Conditions" not in allowed headings; we could incorporate into Requirements or maybe under "Qualifications". Since we have limited headings, we could put all under Requirements. Alternatively we could have:

      Requirements

      for Minimum Knowledge, Skills And Abilities Required.

      Qualifications

      for Working Conditions? Not ideal. Better: Use Requirements for the knowledge/skills/abilities, and maybe add a

      for Working Conditions under Requirements as well. We could also have a

      Skills

      for specific skills like advanced math functions, sales activities, etc. But we already have those in Requirements. Given the instruction: "Prefer a few substantive sections over many thin ones." So we can combine. Thus sections: - About the role (description) - Responsibilities (list) - Requirements (includes knowledge/skills/abilities and working conditions) - Benefits (if we decide to include) We must not include Pay or Schedule. Now we need to ensure we don't repeat job title as heading. We'll not. We must not include Job ID etc. We must preserve all substantive information. Let's capture all substantive info from the posting. Let's extract all substantive sentences: From opening: "Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank." This is marketing but maybe considered substantive? It's not boilerplate; it's an invitation. We could include in

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