Personal Banker Associate I (Grand River Outer Drive)

About the role

The Personal Banker I position at Fifth Third Bank is responsible for providing exceptional customer experiences by cultivating, maintaining, and enhancing relationships with existing and prospective customers. This role involves processing teller transactions and working as part of the platform staff. The goal is to help customers understand and address their financial needs through a consultative approach, using solutions that span the customer's lifecycle.

Responsibilities

• Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in a designated book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate.
• Use a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations, solutions, and advice.
• Maintain a working knowledge of products, services, and processes offered.
• Work collaboratively with internal partners to ensure customer needs are met and all problems are resolved.
• Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs.
• Provide customer support needed, reinforcing the value of current and new technologies.
• Process teller transactions and adhere to balancing guidelines.

Requirements

High School Diploma/GED and 6 months customer service experience, or college degree or equivalent military experience. Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships. Ability to professionally represent Fifth Third Bank in verbal and written communication. Exhibits business acumen. Demonstrated ability in making sound decisions. This position requires SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

Qualifications

Minimum qualifications include a high school diploma or GED, and 6 months of customer service experience, or a college degree or equivalent military experience. Must have the ability to develop comfort level with both new household acquisitions and deepening customer relationships. Must exhibit business acumen and the ability to make sound decisions. Must have the ability to professionally represent Fifth Third Bank in verbal and written communication. Must have the ability to analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs. Must have the ability to provide customer support needed, reinforcing the value of current and new technologies. Must have the ability to process teller transactions and adhere to balancing guidelines.

Skills

Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships. Ability to professionally represent Fifth Third Bank in verbal and written communication. Exhibits business acumen. Demonstrated ability in making sound decisions. Must have the ability to analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs. Must have the ability to provide customer support needed, reinforcing the value of current and new technologies. Must have the ability to process teller transactions and adhere to balancing guidelines.

Benefits

At Fifth Third Bank, we offer a comprehensive benefits package including physical, financial, emotional, and social well-being support. For more details, visit our careers page at: 53.com/Careers/Benefits. We also encourage you to consult with your talent acquisition partner.

Pay

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education, and geographic location.

Schedule

This role is available full-time.