Personal Banker Associate I
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info. Remove boilerplate like EEO, legal, etc. Also remove application instructions, cookie/navigation, etc. Also remove duplicated lines. Must not create sections with filler like "commensurate with experience". Must not create Pay/Schedule/Benefits unless posting actually states them.
Let's parse the posting.
Content:
- Intro: "Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank." This is marketing fluff; maybe we can include as part of About the role? It's generic but maybe we keep as prose.
- "General Function Selected candidates are intended to become a Retail Personal Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and Sales & Service. There will be a certification at the conclusion of the program to provide selected candidates the opportunity to demonstrate skills necessary to successfully perform a role within the Retail Personal Banker job family. The Personal Banker I is a Financial Center position focused on using the consultative sales process to proactively identify and meet the financial needs of customers or prospects. The Personal Banker I maintains focus on acquiring new households and/or deepening existing customer relationships through a variety of activities, including but not limited to lobby leadership (Financial Centers) or aisle time (Bank Marts) and tele-consulting. This role is responsible for processing teller transactions as well as working as a member of the platform staff. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types."
That's description of role; could be About the role.
- "Essential Duties And Responsibilities" then bullet list (actually sentences separated by periods). We'll convert to - .
List items:
- Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
- Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
- Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
- Primarily focused on cross-selling to existing customer base and engaging in outside sales activities (i.e. Membership Advantage onsite presentations, business sales calls, community financial literacy events, etc.) as directed.
- Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions.
- Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L.
- Provide guidance to CSRs with respect to the sales and referral process.
- Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
- Act with confidence by answering customer questions and owning customer issues.
- Maintain a position of trust and responsibility by keeping all business confidential.
- Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
- Adhere to established policies and procedures while opening/servicing the full range of Retail products.
- Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
- Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
- Keep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure.
- "Supervisory Responsibilities None." This is a line; we could include under Responsibilities maybe as a note, but it's minimal. Could be omitted? It's substantive but maybe we can include as a
under Responsibilities: "Supervisory Responsibilities: None."
- "Minimum Knowledge, Skills And Abilities Required" then list.
Items:
- College degree or work experience providing transferrable skills, or, combination of education and experience.
- Experience in the financial industry preferred.
- Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers.
- Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
- Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
- Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions.
- This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.
- "Working Conditions Normal office environment.Extending viewing of computer screens.This program will require the ability to travel within the affiliate for training as well as scheduling flexibility.Travel outside of the affiliate will be required for various classroom training sessions."
We could treat as a section maybe "Working Conditions" but not in allowed headings list. The allowed headings are About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We could map Working Conditions to maybe Requirements? Or maybe we can omit because not in list? The instruction: "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., meaning these are examples; we can use those headings but not required to limit to them? It says "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Likely they expect us to use those headings when appropriate. We can also add other headings if needed? Probably better to stick to those. Working Conditions could be part of Requirements or maybe we can omit if not fitting. But we need to preserve ALL substantive information. So we need to include that info somewhere. Could add a
under Requirements or maybe under About the role. Let's put under Requirements as a paragraph.
- Then "Personal Banker Associate I At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner."
This contains Benefits and Pay info. It mentions base salary reflective of range, varies based on factors. It does not give specific numbers. According to instruction: "never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD")". The posting says base salary reflective of range, individual salaries will vary based on factors. That's somewhat vague but still substantive? It says "The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location." That's not a specific number, but it's not placeholder like "varies". It's describing that salary is based on factors. Might be acceptable to include a Pay section? The instruction says never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state benefits and pay in general terms. So we could include a Benefits section summarizing the benefits description, and a Pay section describing that salary is based on range and varies per factors. However the instruction warns against filler like "varies". But the text says "Individual salaries within this range will vary based on factors..." That's still a statement about variability. Might be considered filler? The instruction says never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD"). So if we create a Pay section and the content is just "varies based on factors", that might be considered filler. However we also have the sentence about base salary reflective of range. That's somewhat substantive. Could we combine Pay and Benefits into one section? The allowed headings include Benefits and Pay separate. We could make a Benefits section with the benefits description, and maybe omit Pay because it's not specific. Or we could include Pay with the sentence about base salary reflective of range and that it varies based on factors; but that includes the word "varies". Might be risky. Safer to omit Pay section because it's not specific numeric. The instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state them in general terms, but the risk is that it's vague. However they said "Prefer a few substantive sections over many thin ones." So maybe we can combine Benefits and Pay into a single "Benefits" section that includes both benefits and compensation description. But the heading must be one of the examples; we could use Benefits heading and include both benefits and pay info. That seems okay.
Schedule: The posting mentions travel requirements, scheduling flexibility, travel outside affiliate for training. That's schedule-related. Could we create a Schedule section? It does mention scheduling flexibility and travel for training. That's substantive. So we can include a Schedule heading with that info.
Now we need to remove boilerplate: EEO, legal, etc. Also remove "Attention search firms and staffing agencies: do not submit unsolicited resumes..." etc. Also remove the LOCATION line? Location is substantive; we could include location maybe under About the role or as a paragraph. The instruction: "Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." Location is metadata; we can fold into a short
. So we can include a paragraph with location.
Also remove the line "Personal Banker Associate I At Fifth Third, we understand..." Actually that's part of the benefits section; we keep.
Now structure:
We'll have:
About the role
... (general function description)
Location: Canton, Ohio 44708
Responsibilities
- ...
...
Supervisory Responsibilities: None.
Requirements
- ...
...
Working Conditions: Normal office environment; extended viewing of computer screens; ability to travel within the affiliate for training with scheduling flexibility; travel outside the affiliate required for various classroom training sessions.
Benefits
... (benefits description plus compensation description)
Optionally Schedule
if we separate schedule from benefits. But we already put working conditions under Requirements; schedule info is about travel and flexibility. Could be under Schedule. Let's think: The posting includes "Working Conditions Normal office environment.Extending viewing of computer screens.This program will
under Responsibilities: "Supervisory Responsibilities: None." - "Minimum Knowledge, Skills And Abilities Required" then list. Items: - College degree or work experience providing transferrable skills, or, combination of education and experience. - Experience in the financial industry preferred. - Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers. - Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information. - Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication. - Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions. - This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position. - "Working Conditions Normal office environment.Extending viewing of computer screens.This program will require the ability to travel within the affiliate for training as well as scheduling flexibility.Travel outside of the affiliate will be required for various classroom training sessions." We could treat as a section maybe "Working Conditions" but not in allowed headings list. The allowed headings are About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We could map Working Conditions to maybe Requirements? Or maybe we can omit because not in list? The instruction: "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., meaning these are examples; we can use those headings but not required to limit to them? It says "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Likely they expect us to use those headings when appropriate. We can also add other headings if needed? Probably better to stick to those. Working Conditions could be part of Requirements or maybe we can omit if not fitting. But we need to preserve ALL substantive information. So we need to include that info somewhere. Could add a
under Requirements or maybe under About the role. Let's put under Requirements as a paragraph. - Then "Personal Banker Associate I At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner." This contains Benefits and Pay info. It mentions base salary reflective of range, varies based on factors. It does not give specific numbers. According to instruction: "never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD")". The posting says base salary reflective of range, individual salaries will vary based on factors. That's somewhat vague but still substantive? It says "The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location." That's not a specific number, but it's not placeholder like "varies". It's describing that salary is based on factors. Might be acceptable to include a Pay section? The instruction says never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state benefits and pay in general terms. So we could include a Benefits section summarizing the benefits description, and a Pay section describing that salary is based on range and varies per factors. However the instruction warns against filler like "varies". But the text says "Individual salaries within this range will vary based on factors..." That's still a statement about variability. Might be considered filler? The instruction says never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD"). So if we create a Pay section and the content is just "varies based on factors", that might be considered filler. However we also have the sentence about base salary reflective of range. That's somewhat substantive. Could we combine Pay and Benefits into one section? The allowed headings include Benefits and Pay separate. We could make a Benefits section with the benefits description, and maybe omit Pay because it's not specific. Or we could include Pay with the sentence about base salary reflective of range and that it varies based on factors; but that includes the word "varies". Might be risky. Safer to omit Pay section because it's not specific numeric. The instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state them in general terms, but the risk is that it's vague. However they said "Prefer a few substantive sections over many thin ones." So maybe we can combine Benefits and Pay into a single "Benefits" section that includes both benefits and compensation description. But the heading must be one of the examples; we could use Benefits heading and include both benefits and pay info. That seems okay. Schedule: The posting mentions travel requirements, scheduling flexibility, travel outside affiliate for training. That's schedule-related. Could we create a Schedule section? It does mention scheduling flexibility and travel for training. That's substantive. So we can include a Schedule heading with that info. Now we need to remove boilerplate: EEO, legal, etc. Also remove "Attention search firms and staffing agencies: do not submit unsolicited resumes..." etc. Also remove the LOCATION line? Location is substantive; we could include location maybe under About the role or as a paragraph. The instruction: "Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." Location is metadata; we can fold into a short
. So we can include a paragraph with location. Also remove the line "Personal Banker Associate I At Fifth Third, we understand..." Actually that's part of the benefits section; we keep. Now structure: We'll have:
About the role
... (general function description)
Location: Canton, Ohio 44708
Responsibilities
- ... ...
Supervisory Responsibilities: None.
Requirements
- ... ...
Working Conditions: Normal office environment; extended viewing of computer screens; ability to travel within the affiliate for training with scheduling flexibility; travel outside the affiliate required for various classroom training sessions.
Benefits
... (benefits description plus compensation description)
Optionally