Person In Charge Bonners Ferry ID

Exemplifies and ensures strong customer service in all aspects of the job. Directs and controls the operation of the Front End in the absence of store management to achieve sales and profit objectives.

Responsibilities

• Provide customer service as defined by the employer within company policy.
• Handle emergencies, customer complaints, employee or customer accidents, and supervise all store personnel.
• Maintain familiarity with company policies and procedures.
• Supervise the sales floor to monitor service and replenishment of products.
• Replace stock in displays surrounding the checkout area.
• Assist in maintaining a clean and safe work environment.
• Assist other cashiers with computer, register, and scanner problems.
• Perform basic office functions to assist customers and personnel.
• Operate electronically scanning cash register to total customers’ final bill.
• Receive payment for customer purchases and count back correct change.
• Bag groceries in paper, canvas, or plastic bags and lift bags into grocery carts.
• Assist customers with carry out when a Courtesy Clerk is not available.
• Complete close-of-day functions in the office as needed.
• Count out-of-stock product and tills when other cashier-checkers leave.
• Other duties as assigned.

Qualifications

• Ability to follow company customer service procedures.
• Demonstrated prior customer service skills or related experience.
• Ability to interact with customers and co-workers.
• Ability to understand and follow instructions.
• Knowledge of all positions within the store.
• Ability to work independently.
• Desired: Prior experience as a clerk or manager.

Supervisory Responsibilities

Supervises all store employees during the absence of the Store Director or Assistant Store Director.

Work Environment

• 100% inside work; rare outside work.
• Seldom exposure to chemicals (mild detergents or glass cleaner).
• Machines, tools, and equipment used: six-wheeled cart, grocery cart, box cutter, pens and pencils, spray bottle, rags, mops, broom, telephone/intercom, cash register, credit card scanner, computer, pallet jack, bailer.

Physical Demands

• Lifting: Constantly lifts 1–10 lbs; frequently lifts 11–20 lbs; seldom lifts 21–35 lbs.
• Carrying: Occasionally carries 1–10 lbs; seldom carries 11–50 lbs.
• Pushing/Pulling: Constantly pushes/pulls 1–10 lbs; occasionally pushes/pulls 11–20 lbs.
• Reaching: Constant knee to shoulder reaching; seldom overhead or at/above shoulder level.
• Standing: Constant standing while on job; sitting allowed on breaks.
• Walking: Frequent walking while on job.
• Climb/Balance: Seldom; may use step stool while stocking/facing product on high shelves.
• Trunk Functions: Frequent neck rotation and bending of head; occasional bending/stooping, twisting, crouching, and squatting; seldom kneeling.
• Upper Extremity: Constant handling/grasping and repetitive motion while checking, facing, and replacing stock; frequent fine finger manipulation.
• Vision: Use of peripheral vision and depth perception; near vision for operating scanners, making change, and troubleshooting equipment.
• Hearing: To converse with customers, provide service, and receive questions from employees and customers; answer pages and telephone.
• Speech: To respond to customers and employees and use intercom/telephone.

This is a safety-sensitive position with responsibilities that could affect the safety or health of the employee or others.

Benefits

• Medical, dental, vision, disability, and life insurance (dependent on length of service, hours worked, and applicable collective bargaining agreement).
• Sick pay (accrued based on hours worked).
• PTO/Vacation pay (accrued based on hours worked).
• Paid holidays (9 days annually).
• Bereavement pay.
• Retirement benefits (pension and/or 401k eligibility).

Starting rates vary based on location, experience, qualifications, and terms of any applicable collective bargaining agreement.