Person In Charge Astoria Oregon

About the role

As a primary contact for Safeway customers, the Person In Charge (PIC) provides friendly, courteous, and helpful service. During the absence of the Store Manager and the First & Second Assistant Managers, the PIC is in charge of the store, with analogous authority to make necessary decisions to operate the store at maximum profit, efficiency, and superior customer service. When in charge of the store (generally at night) the PIC will supervise the store employees. The PIC also acts as a Cashier-Checker.

Responsibilities

• Provide customer service as defined by the employer within company policy.
• Handle emergencies, customer complaints, employee or customer accidents, and supervise all store personnel.
• Maintain high level of familiarity with company policies and procedures.
• Supervise the sales floor to monitor service and replenishment of products.
• Replace stock in displays surrounding the checkout area.
• Maintain a clean and safe work environment within the store.
• Assist other cashiers with computer, register, and scanner problems.
• Perform basic office functions to assist customers and personnel.
• Operate electronically scanning cash register to total customers’ final bill.
• Receive payment for customer purchase and count back correct change.
• Bag groceries in paper, canvas, or plastic bags.
• Lift bags into grocery cart.
• Offer customer assistance with carry out, and perform that task if a Courtesy Clerk is not available.
• Complete close of day functions in the office as assigned.
• Count out of stock product as needed.
• Count tills when other cashier-checkers leave.

Qualifications

• Ability to follow company customer service procedures.
• Demonstrated prior customer service skills or related experience.
• Ability to interact with customers and co-workers.
• Ability to understand and follow instructions.
• Knowledge of all positions within the store.
• Ability to work independently.
• Desired: Prior experience as a clerk or manager.

Supervisory Responsibilities

All store employees during the absence of the Store Manager or Assistant Manager.

Permits/Licenses

Varies depending on store location and state/county requirements.

Work Environment

• Inside: 100%
• Outside: Rare
• Temperature Extremes: N/A
• Chemicals: Seldom (mild detergents or glass cleaner)

Machines, Tools, And Equipment

• Six-wheeled cart
• Grocery cart
• Box cutter
• Pens and pencils
• Spray bottle
• Rags
• Mops
• Broom
• Telephone/intercom
• Cash register
• Credit card scanner
• Computer
• Pallet jack
• Bailer

Physical Demands

• Lifting: Constantly lifts 1–10 lbs; frequently lifts 11–20 lbs; seldom lifts 21–35 lbs.
• Carrying: Occasionally carries 1–10 lbs; seldom carries 11–50 lbs.
• Pushing/Pulling: Constantly pushes/pulls 1–10 lbs; occasionally pushes/pulls 11–20 lbs.
• Reaching: Constant knee to shoulder reaching; seldom overhead and at or above shoulder level reaching.
• Standing: Constant standing while on job; sitting allowed on breaks.
• Walking: Frequent walking while on job.
• Climb/Balance: Seldom; may use step stool while stocking/facing product on high shelves.
• Trunk Functions: Frequent neck rotation and bending of head; occasional bending/stooping, twisting, crouching, and squatting; seldom kneeling.
• Upper Extremity: Constant handling/grasping and repetitive motion while checking, facing, and replacing stock; frequent fine finger manipulation.
• Vision: Use of peripheral vision and depth perception to move around store and push carts in aisles; near vision used to operate scanner, make change, and troubleshoot equipment.
• Hearing: To converse with customers, provide service, and receive questions from employees and customers; answer pages and telephone.
• Speech: To respond to customers and employees and use intercom/telephone.